My verizon call assistant stays in an offline status. On the call assistant website when I try to sign in I get a 'we cannot find your user id in our system' message. When I try to set up and activate my account with the same user id I get 'Verizon call assist is already set up for this account.' Anyone else have this problem?
Have the same problem. Recieved a few notifications in the morning on the 27th and none since then.
@specpios wrote:My verizon call assistant stays in an offline status. On the call assistant website when I try to sign in I get a 'we cannot find your user id in our system' message. When I try to set up and activate my account with the same user id I get 'Verizon call assist is already set up for this account.' Anyone else have this problem?
When you sign in on the VCA login on your pc does it say invalid signon?
Verizon's response to this problem has been abysmal. You can access your Call Assistant features by going to www.verizon.com and logging into My Verizon. Under My Services, click the Home Phone tab and directly beneath the list of calls is an underlined entry reading View All Calls. Clicking on this brings you to web access for your Call Assistant information. I found this by myself. Verizon tech support was of no assistance.
I tried deleting the new Call Assistant software which I thought caused the problem and reinstalled the old software, to no avail. I spent a couple of hours trying to figure out the problem before I called Verizon at 888-483-5156 and a recorded message advised that Verizon is aware of the problem. An email from Verizon telling me not to waste my time trying to figure out what went wrong would have been nice. The In Home Agent program was equally worthless for this issue. It does not even have a tab to permit filing a service ticket or to chat with a repair tech. I expect more than this poor level of service from Verizon; after all, it is not inexpensive.
Same here. I was advised of an update about a week ago. I also downloaded the new version. I get the same message as everyone else. When I restored my computer to the previous day, the logon screen was all messed up. A few months ago, for two weeks I was getting someone else's calls also. For six weeks now, I'm getting calls notification from 2-10-10 that I keep deleting.
Mine too has been messed up since the automatic upgrade was attemped earlier in the week. I actually uninstalled the old version and downloaded and installed the new version as the auto upgrade didn't appear to know how to uninstall the old one.
Still didn't work. Thought I'd try and uninstall and re-install again and the found that the new version doesn't actually appear to be installed - nothing in add/remove programs about it. However if you try and download again it says already there and the same result if you delete the prgogma file folder for VCA and donload and re-install..
Another fine example of quality software and support from Verizon.
I too have been having problems logging into the Voice Call Assistant. I have not upgraded to the most recent release. The symptoms are that access times out without successfully bringing up my account when I attempt to log in to my account. However, every so often, the account access is successful and I can see my phone call logs.
This appears to be a Verizon problem. Any information?
rollingstone
I'll bet the problems go back to the terrible network performance. This is the worst website since the web began. Every submittal times out and must be sent over and over again. The software stops working with no error messages. No wonder Verizon makes it so hard to find on their home page. Really makes you wonder how they are able to keep the phone network up and running, when their servers are so slow and failing.
Yes, all of the above for me..exactly
I have the same problem. Verizon stuffs are junk. Nothing ever work. Even the website. Try to go to the support page and get the 500 error. Page can't be display. If you're on IE, most the page from Verizon show there is some kind of an error 😞 It is very SAD.
Is Verizon Call Assistant working for anyone? The app starts up on my PC, but it indicates "offline". Last new incoming call shown is several weeks old. Also, I cannot even log in through the website. Just hangs on the login screen.
It would appear to be totally dead, as a pc client and as a web client.
Doesn't appear to be much help coming from VZ on it either. Most companies who roll out defective software at least roll back to the old version while they resolve the issues in the defective version. This doesn't appear to figure in the VZ philosphy of software development.
Sadly you can't run the old client either. I tried it on a second machine that had it installed. Again you get prompted for the upgrade and if you refuse it then the client exits.
If it's showing offline then you should probably check the windows firewall and you're third party firewall (norton and mcafee and trendmicro etc....)
these walk through's aren't for call assistant, but they have the "how-to" if you want to use them as a guide. Just realize these were meant for media manager, so substiture any media manager references with vzcallassistant.exe
The site definately appears to be down. The new client has never worked correctly for me. Always offline. I have since uninstalled it. If I try and log in to the website I only get:
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.d52b1208.1269963016.e19a8c6
@TJ117 wrote:The site definately appears to be down. The new client has never worked correctly for me. Always offline. I have since uninstalled it. If I try and log in to the website I only get:
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.d52b1208.1269963016.e19a8c6
How did you uninstall it?
I see nothing in add/remove programs to uninstall and if I delete the VCA folder under program files and try to reinstall it still says it'e already there.
My VCA client on the pc suddenly has gone online and started working. Also the VCA page on the Verizon web site has satrted working again.
Gap in call logs from 3/25 until 10am today and it appears to have lost track of the voicemails that I still have on the phone line.
I have the same problems. My Verizon Call Assistant says "Offline" and I can't log on to the website to check call either. I did go to Verizon Central and I was able to view calls to my phone there. But that is useless because I want to be able to screen calls while using my computer. I guess we have to wait for a fix, but an email telling us they have a problem would have saved me a lot of time.
It appears to have been fixed as of 3/31. Your'e still getting errors?
Still not working for me! Can't login to site and VCA is always offline. You would think they would roll back to the old software until they get the mess fixed. The new client doesn't even let you save your password!
Sounds like you have the old client still, what does it say under help, about? should be 2.7.79
I definitely was fixed March 31st though it's still somewhat questionable. I started the client about an hour ago and just checked the call logs and saw that it says I have 8 new calls. Looked at them and noticed they all said 3/31 as a date which is obviously garbage since I saw yesterdays date in the client logs yesterday. Exited the client and restarted it and now it's showing the correct data, or at least somewhat more correct as it now shows 4/8 - doesn't inspire much confidence.
Call Assistant "miraculously" began working for me again last weekend. Guess Verizon solved the problem with their software.
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