Verizon Charges for Cancelled Service

I cancelled Verizon in the middle of my cycle. When I talked to the customer service I made sure they are clear that I do NOT want FIOS anymore but they charged me for the rest of the cycle anyway. How do I get my money back? I have called the customer service multiple times. The last time I called the lady told me she would resolve the issue and she would call me back, but she never did!!

Re: Verizon Charges for Cancelled Service
Moderator Emeritus

Hi @Rpar, 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.