Verizon DSL drops out intermittently: problems for 10 months

[KH-OrnEsh1]

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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@kasey17 wrote:

Hi, I'm having the same problem.I just switched to verizon in Sept. I have had 4 visits waiting again today. My wait time is 8am to 8pm terrible inconvenience and customer service. I don't think one person talks to the last person. I think the main problem is the line outside that the wires are probably 60 years old running through lead pipes. Waiting for a truck to check lines. Was told twice it's crossed wires. Each time they come, they fix other things but no satisfaction yet. I don't think they want to change the wires.If they don't  fix today. I'm going cable.

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[goedken]

So far, so good on my new line (including a  new number solely for DSL).  After nine days, it only dropped out for 1-2 minutes early morning on Wed.

If this is the still the case next weekend, I will feel that this has (finally) been fixed.

[kasey17]

That's great..mine was supposed to fixed yesterday.....was told I shouln't have any more problems. New line coming into house a straight  run to the dsl. The tech on Friday said "crossed wires"...the wires outside on the main line is at least 60 years old..verizon will not replace...don't have FIOS yet...the tech  on Sat. said he hooked me into an underground line...their was a problem in the wires on the pole...l shouln't have any more drops...Well this morning had to reboot...then it works....tonight the same thing...dropped when I was on line....had to reboot again....help!!!! I can't keep taking off this was the 5th time with a 12 hour window to wait for the tech.....to come to the house.....I have talked to India too many times to count....what a rip-off...paying for a service that stinks....I have to keep rebooting to stay on line.....I thought Verizon would have better service I call one more time...there has to be an answer...live in Phila.

[crnfords]

Check this thread: http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/Intermittent-DSL-Connection/td-p/36081...

I had a similar problem in 2010 which was with software operators, got it back in July this year.

[goedken]

My problems have been fixed. I had to get a new account/number but I've only had two brief drops in about three weeks. So the problem was fixable but required a lot of complaining to get to this point.

[zimmatore1]

I wish my problem was gone.  I have had this same problem for the last year or so.  Multiple calls to Verizon.  I'm not a networking novice. I tried telling them that the problem was not my modem or router, and the problem was probably a bad port in their office.  After a tech came out and insuisted it was my router that was bad, he declared it fixed and left.  Problem started  again 5 min after he left. Someone at Verizon was monitoring the line and determined that the problem was a bad port which was replaced in their central office and the problem was gone for months.  Now it's back...same symptoms..  I really don't want to go throgh all that again.  Cable may be looming in my future.