Verizon FIOS Excavation - Irrigation Systems

[MichaelDP]

This may or may not be the forum to post to, but phone support is, in a word, useless. Verizon (or one of their contractors) have come out and marked up our lawn with paint and flags to be excavated or tunneled to install fiber, but we received no notice that they were planning to do so. We had to question the person doing the marking to find out what he was doing. It appears there are no markings that indicate where our irrigation system is and there was no survey by email, phone or regular mail asking if we even had one. Come to find out one (just one) of our neighbors (opposite side of the street where no excavation was planned) did receive a letter stating that work was going to be done, but we and other neighbors did not.

Any idea how I can contact Verizon to have them verify they won't damage my irrigation system? The automated phone numbers (not that any are pertinent to this situation) are a complete waste of time, running you in circles. I would rather speak with someone from Verizon and make them aware of the situation, rather than get some type of legal injunction to stop the excavation because I can't contact them.

[DougVZ1]

Thank you for bringing this to our attention. I've had your post copied to an employee monitored board, where a Verizon representative can assist you.

[MichaelDP]

Thank you! Appreciate that.

Michael

[migarc1]

The first time Verizon buried FIOS cables in my yard my irrigation system was cut, patched and never completely fixed.  I still have water leaking in the zone next to the street.  I now have another FIOS cable temporary installed waiting to be buried.  Can I hire a professional irrigation specialist and submit the costs for what I know are going to be repairs to my irrigation system?  The funny thing is the house that just had FIOS installed has a cable box that's closer to their address.  I don't understand why Verizon picked the cable box further away from the just installed home.  Was it a case of the first box the installer saw?

Please help,

Longtime Verizon customer.

.

[culpepper]

Hi Verizon Support,

Recently some flag markers have been placed in our front yard indicating that Verizon is about to do some digging.  We have an irrigation system and will need to ensure they don't cut into it.  Please let me know what to do.

Many thanks!

Ali

[viafax999]

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@culpepper wrote:

Hi Verizon Support,

Recently some flag markers have been placed in our front yard indicating that Verizon is about to do some digging.  We have an irrigation system and will need to ensure they don't cut into it.  Please let me know what to do.

Many thanks!

Ali

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This is a peer support group so nobody here will be able to help you

Plus

you are posting to a thread that was started in 2011

[db909]

I don't understand your response.  A FIOS rep replied last August, so you are wrong, this is not soley a peer forum.  The 2011 reference is misleading.   

[tns2]

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@db909 wrote:

I don't understand your response.  A FIOS rep replied last August, so you are wrong, this is not soley a peer forum.  The 2011 reference is misleading.   

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The forum is a peer to peer forum.  It is monitored by some Verizon people, who MAY sometimes comment but mostly will open problem records where necesssary and ask you to follow up there.  The verizon people here are not in the support struction and cannot themselves fix most problems.  They are more knowledgeable about some of the common problems than many Verizon personnel and occasionly can suggest a fix you can implement yourself.

IT IS DEFINITELY slower to report problems here than to directly contact Verizon support.  Sometimes if you already contacted Verizon support and need and escalation, it might help to report the problems here.

[mmk2]

The best advice that I can give you is to make sure that you have marked your irrigation system so that they are aware. I told the contractor but we still had a problem. Also get the name and contact info of the contractor to contact if you have a problem in the future since a problem with you irrigation system won't show up until you are using it.

[mmk2]

We have a similar problem, last winter we had Fios installed and despite our concerns regarding the winter installation, they assured us that it would be ok.  So we ended up with a flood that went into our septic, a damaged and dead lawn, and a broken irrigation system, as well as damage to our driveway.  After much a number of unanswered calls and emails, my husband went to the verizon garage nearby and they were able to send someone a few days later.  He came and fixed the initial problems and the driveway, but told us to call our lawn people to fix the sprinkler heads, so I did.  Now I have paid a $400 bill for the sprinklers and can't again get any response from Verizon despite multiple calls and emails.  My only recourse is to not pay my bill until the matter is straightened out!

[LawrenceC]

Hi mmk,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Mmk,

We never heard back from you on your issue & we are going to close the private support case at this time.  If you still require assistance, please go ahead and create a new post & we will be happy to help you.

Thanks,
Paul C.

[mmk2]

I still have a bill that I paid and a lawn that needs reseeding, if you want you can contact me through my email {edited for privacy}, we are away for a few days, but you can leave a message

[fredthefish1]

We recently had Verizon Fios installed in a home we just purchased, and appear to have had a similar problem, i.e. when we turned on our sprinkler system, water appeared to be flowing out of the front yard lawn, near by where the fios cable line seems to have been installed. See pics below.

We have called Fios and they have assigned a case to our request. They were very polite and handled my initial call professionally. I just hope that continues all the way thru until this issue is resolved.

Anyone have any experiences on whether these types of issues were resolved promptly and how was the cost to fix handled? Interested in hearing anyone's experience as it would hopefully help us as well.