Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
g00py
Contributor - Level 1

So, here's my tale of woe: I received a new router (a MI424WR-GEN3I) to replace my old one around August. Almost immediately after setting it up, I noticed that it randomly reboots at least once a day and has been doing so ever since. Half a dozen calls to customer support have been no help whatsoever. I've had my ONT replaced, new routers sent to me, etc. Nothing has remedied the problem.

Today, however, a tech came by and showed me an internal document dated mid-October of last year {edited for privacy} that states Verizon is aware of the problem and the only way to fix it is to disconnect the device on the network that's responsible for dropping the connection. Frankly, I find that an unacceptable solution since, it turns out, this is a known (and apparently widespread) issue with the router itself.

I was told by another tech that Verizon is working on a "patch" that could come at any point in Q1, but I have no way to verify this. Nor do I have any understanding of the release schedule beyond this vague timeframe.

So, my question to the community is this -- has anyone else experienced this problem? 

Oh, and if Verizon is listening, when can we expect a solution? It's been three months since the document referenced above was circulated internally and five months since I started noticing this problem. I think we've waited long enough since this issue essentially makes Verizon FIOS unusable to power users like myself.

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1 Solution
onyb
Enthusiast - Level 1

Hi all.

I did not read every post in this thread.

If your Actiontec MI424WR router is rebooting like every 60min then try this.

Select 'Advance Security Settings' under 'Wireless Settings'.

Select the 'WPA2' Bullet.

Under 'Encryption Algorithm' Change the number '3600' to '86400' (3600 x 24hrs).

'Apply'.

Even when the Wireless Bullet is set to off, for me, my router would reboot every

60 minutes. This changes it to 24hrs.

After this solved my problem and since I usually have wireless turned off, this is

what I now do to turn wireless off/on.

Under 'My Network' select 'Network Connections'.

Select 'Network ("your network")' Under 'Name'.

At the bottom select 'Settings'.

Scroll down and deselect 'Wireless Access Point'.

'Apply'

Takes a few more clicks to turn wireless on/off, but this results in zero rebooting or disconnecting

issues.

lat, tb

View solution in original post

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464 Replies
sangs1
Specialist - Level 2

Well, guess it's good news for all involved that this thread has been dormant since early April. I'm at 37 straight days without a reboot, so I'm thinking that the issue is resolved. Don't know how, don't know why, but I'm glad it is. 

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thenamesed
Enthusiast - Level 2

@sangs wrote:

Well, guess it's good news for all involved that this thread has been dormant since early April. I'm at 37 straight days without a reboot, so I'm thinking that the issue is resolved. Don't know how, don't know why, but I'm glad it is. 


I just got through reading this topic and people's post I'm currently having this issue I believe... just read the post I made on an old topic. I have exact problems of **bleep** **bleep** rebooting but all lights are green.... when the routr reboots for you guys is the lights on it all green?

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BeeGee1
Newbie

I just got my router and I am encountering the exact same issue at a disturbing frequency (10 minutes or less of connection time)

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SteelerNation
Enthusiast - Level 3

I have the Fios Router with two antennas.  Getting lots of reboots today.  I checked the router logs and the uptime shows that the router is going down.  But even when the router doesn't go down, I still get wireless connections dropping to wired devices on the network...  Zheesh.  Sad to see so many people are having similar problems.

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BaconBits3
Newbie

Well this has started happening to me about two weeks ago and at first it was a blip but has now turned in to longer reboot times and happening more frequently. After reading through this thread I'm not sure I want to even deal with Verizon tech support. So sad what this ISP has become in a short time. It was the greatest thing for years but the more I've searched the subject the more I get baffled. It happens sporatically to people all over. Is it hackers OR Is it some new testing they're doing that is mucking up everything OR Is it new hardware they're installing that just mucks up the network? I also wonder if it has anything to do with the new consoles. I don't have any exact timing but I recently got a new PS4 and while I didn't have problems the moment it was connected it started sometime shortly after for sure.

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ohmyggg
Newbie

I'm just reporting in to say that my issue seems to have gone away.

Not sure what fixed it, but I didn't really change anything. It's been good for ~2 months probably.

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sangs1
Specialist - Level 2

@ohmyggg wrote:

I'm just reporting in to say that my issue seems to have gone away.

Not sure what fixed it, but I didn't really change anything. It's been good for ~2 months probably.


Yeah, I'm almost at 90 days now with no issues (knock wood). Not sure what happened, but the dramatic decrease in posts about this issue would seem to indicate that they discovered whatever the problem was.

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ohmyggg
Newbie

sangs,

Yup, it seems pretty quiet around here. Guessing the issue was resolved.

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TreeSkier
Newbie

I was having this same problem.   On a brand-new FIOS installation, the brand-new router would reboot itself many times an hour.  Verizon replaced the router with another one and the problem persisted.

My setup includes an Apple Airport Extreme that is running in bridge mode from the MI424WR.

A tech came over and found a cable was connected from a cat-5 output port on the Airport back to one of the output ports of the MI424WR -- a "loopback."    He said he's seen this quite a few times and it's now the first thing he checks for.     This had apparently been done during the initial installation and switchover from Cablevision, when cables were being disconnected and reconnected.

Things are running fine now, and I might wind up removing the Airport from the setup.

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TXbrian
Newbie

Mine was rebooting at least once every 3 days- usually more often.  Verizon replaced the router, reset it to defaults, etc.- no improvement.  It just finished going over three weeks without rebooting, so I thought maybe the "fix" had made it to our area.  Then yesterday it rebooted at least three times, and so far once today.  I noticed after the first reboot that the firmware had gone from 40.21.10.2 to 40.21.10.3, so I thought maybe the first reboot or two were because it upgraded, but it seems like there have been too many now to blame them all on that.  The upgrade could have happened before the 3-week stretch, too- I hadn't checked in a while.

The system log reports both the WAN Coax and WAN Ethernet links going down and up every minute or two.  But I think that was happening even during the good period, so I don't know if it's related.

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PatrickSkoog
Newbie

I would love it if mine dropped every 12-24 hours... I've been having a much more frequent issue where mine drops every 10-15 minutes. It's beyond frustrating. I had the old wireless G router originally, and Verizon sent me the wireless N. It worked great for about... 5 days, and then the crashing started up again... Oh and to note, it drops on both wired and wireless... I attempted to contact Verizon again today, but they couldn't find any sign of my service dropping... They recommended sending a tech out, but I'd much rather not have to pay someone to come out because an issue with their own system.

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anthob
Newbie

Yeah, I have this problem too. A disconnect every hour or two for about 2 minutes then back on. Very frustrating.

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BeeGee1
Newbie

I saw that someone posted that the issue seems resolved - far from it. I had started experiencing the same sort of issue even with my older generation router. I figured that it was just going bad and that I would upgrade to the newer one. WOW - I have had it a week and it is dropping every 10 minutes or more intermittnetly. I am at wits end trouble shooting it.

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TexasRanger1
Newbie

For the past 3 weeks we have had constant dropping of connection and wi-fi unable to connect to the internet.  Multiple calls, new router, new technology of their latest extender to boost signal (WCB300N), tried all the channels...little to no improvement.  Tech says to wait until the fall when the new improved AC technology routers come out.

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EnJayAre
Newbie

Suddenly, (past 2 weeks) my connection drops and i have to manually shut off modem and turn back on.  In addition, while watching internet movies (amazon, netflix) movie stops, i have to back out of the app and re connect the modem.  TV settings indicate that i have no internet connection.  Happens 20 times during a movie!

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clemsongrad
Newbie

Folks,

I had identical issues with the actiontec router.  

I spend lot of time with customer support and sadly got no where.  Reboot/unplug/truckroll etc.  Not really going anywhere.

So i unplugged all and kept one device and monitored the router log, to see what gets logged when the connection is dropped.  Sure enough i saw several log related to DHCP renewal.  so i changed the DHCP on the client side to use the static IP.  

From then on, the connection (wifi) part has been stable.  I am slowly adding all the devices back with static IP.  

All in all, i feel this whole experience troubleshooting with FIOS have been very frustrating and the technicians seem to lack of any good understanding of the wireless basics.  

So far so good..  I plan on replacing the actiontec wifi with my own AP and shut the wifi off.  In the long run i think that is the best alternative.

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magicel
Newbie

Same problem too.  On 3rd router since started service in July 2014 and constantly have to call tech services to reset entire system. Ha, signed up for 2 year program which locks me into a contract to pay for service which Veriizon does not seem to have to comply.  Extremely frustrating!

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TXbrian
Newbie

I finally called Verizon again, and after spending about 45 minutes on the phone trying to convince the support guy that the problem was *not* on the wireless side, he decided to send out a tech.  The tech came out the next day, asked me about the symptoms, spent about a minute with the router, and then headed to the ONT.  He took one look at it and said it needed to be moved because it was too close to our electric service "smart" meter.  He said the meter and the ONT operate on the same RF frequency and are supposed to be a minimum of 12" apart.  He said it didn't look like anything was wrong with the ONT, but he decided to put in a new one.   It's now inside the garage, just on the other side of the wall from where it was, but he said that should be far enough.  I don't know if it is the new location or the new ONT itself, but that was 10 days ago, and we haven't had a connection drop or a reboot ever since.  

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wsfrazier3
Newbie

Has anyone upgraded their actiontec to the new Greenwave G1100 Quantum gateway, and noticed if that resolved all the drops and reboots? Thinking about upgrading, but not sure if I want to pay the 199.99. You would think Verizon would upgrade for free considering all the connections issues, but I'm sure that will never happen.

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ryanbuckner
Newbie

strangely things appear to be getting worse. I have a MI424WR-GEN3I and just over the past 3 weeks my 2 NEST thermostats keep falling off the network. The wireless is also terribly slow and reboot occur often. 

I can't wait to leave Verizon.  I regretted buying FIOS but I was convince my internet would be screaming fast and the Triple Play would be cheaper than DirecTV +Vonage + COX. 

What's the penalty for leaving the contract 1 yr early? 

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lbanks1
Newbie

I cannot believe so many people are having this disconnect/reboot problem for so long. I've been having this same problem for about 4 months now. Verizon has replaced my Actiontec router twice (MI424WR-GEN3I) but the problem still happens, as many as 10 intermittent disconnections/reboots a day. It's so frustrating. Verizon should refund our money or fix this problem now.

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