Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

[g00py]

So, here's my tale of woe: I received a new router (a MI424WR-GEN3I) to replace my old one around August. Almost immediately after setting it up, I noticed that it randomly reboots at least once a day and has been doing so ever since. Half a dozen calls to customer support have been no help whatsoever. I've had my ONT replaced, new routers sent to me, etc. Nothing has remedied the problem.

Today, however, a tech came by and showed me an internal document dated mid-October of last year {edited for privacy} that states Verizon is aware of the problem and the only way to fix it is to disconnect the device on the network that's responsible for dropping the connection. Frankly, I find that an unacceptable solution since, it turns out, this is a known (and apparently widespread) issue with the router itself.

I was told by another tech that Verizon is working on a "patch" that could come at any point in Q1, but I have no way to verify this. Nor do I have any understanding of the release schedule beyond this vague timeframe.

So, my question to the community is this -- has anyone else experienced this problem? 

Oh, and if Verizon is listening, when can we expect a solution? It's been three months since the document referenced above was circulated internally and five months since I started noticing this problem. I think we've waited long enough since this issue essentially makes Verizon FIOS unusable to power users like myself.

[onyb · Accepted solution]

Hi all.

I did not read every post in this thread.

If your Actiontec MI424WR router is rebooting like every 60min then try this.

Select 'Advance Security Settings' under 'Wireless Settings'.

Select the 'WPA2' Bullet.

Under 'Encryption Algorithm' Change the number '3600' to '86400' (3600 x 24hrs).

'Apply'.

Even when the Wireless Bullet is set to off, for me, my router would reboot every

60 minutes. This changes it to 24hrs.

After this solved my problem and since I usually have wireless turned off, this is

what I now do to turn wireless off/on.

Under 'My Network' select 'Network Connections'.

Select 'Network ("your network")' Under 'Name'.

At the bottom select 'Settings'.

Scroll down and deselect 'Wireless Access Point'.

'Apply'

Takes a few more clicks to turn wireless on/off, but this results in zero rebooting or disconnecting

issues.

lat, tb

[MatthewG0]

Appreciate those troubleshooting tips, but my router also reboots frequently, without warning, and I do not use it as a wireless access point, never have.  But it is still very flaky and sometimes goes down over a couple days time with only intermittent periods of uptime.  I had Verizon tech out, but he did not help.

[tns2]

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@MatthewG0 wrote:

Appreciate those troubleshooting tips, but my router also reboots frequently, without warning, and I do not use it as a wireless access point, never have.  But it is still very flaky and sometimes goes down over a couple days time with only intermittent periods of uptime.  I had Verizon tech out, but he did not help.

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Note this thread is old and most people have found a fix.  Last post before yours was over a year ago.