So, here's my tale of woe: I received a new router (a MI424WR-GEN3I) to replace my old one around August. Almost immediately after setting it up, I noticed that it randomly reboots at least once a day and has been doing so ever since. Half a dozen calls to customer support have been no help whatsoever. I've had my ONT replaced, new routers sent to me, etc. Nothing has remedied the problem.
Today, however, a tech came by and showed me an internal document dated mid-October of last year {edited for privacy} that states Verizon is aware of the problem and the only way to fix it is to disconnect the device on the network that's responsible for dropping the connection. Frankly, I find that an unacceptable solution since, it turns out, this is a known (and apparently widespread) issue with the router itself.
I was told by another tech that Verizon is working on a "patch" that could come at any point in Q1, but I have no way to verify this. Nor do I have any understanding of the release schedule beyond this vague timeframe.
So, my question to the community is this -- has anyone else experienced this problem?
Oh, and if Verizon is listening, when can we expect a solution? It's been three months since the document referenced above was circulated internally and five months since I started noticing this problem. I think we've waited long enough since this issue essentially makes Verizon FIOS unusable to power users like myself.
Solved! Go to Correct Answer
Hi all.
I did not read every post in this thread.
If your Actiontec MI424WR router is rebooting like every 60min then try this.
Select 'Advance Security Settings' under 'Wireless Settings'.
Select the 'WPA2' Bullet.
Under 'Encryption Algorithm' Change the number '3600' to '86400' (3600 x 24hrs).
'Apply'.
Even when the Wireless Bullet is set to off, for me, my router would reboot every
60 minutes. This changes it to 24hrs.
After this solved my problem and since I usually have wireless turned off, this is
what I now do to turn wireless off/on.
Under 'My Network' select 'Network Connections'.
Select 'Network ("your network")' Under 'Name'.
At the bottom select 'Settings'.
Scroll down and deselect 'Wireless Access Point'.
'Apply'
Takes a few more clicks to turn wireless on/off, but this results in zero rebooting or disconnecting
issues.
lat, tb
@sangs wrote:
According to a previous poster, that appears to disable the MRDVR ability though..
It hasn't for me. I disabled IGMP Proxy on Friday morning and was watching recorded shows on Saturday from a non-dvr STB. FWIW my STBs are all the Cisco ones.
Can't be sure, but it looks like the rebooting issue is centered around my laptop. Unfortunately, it's a work machine and I don't have admin rights to change any adapter settings and, as I've documented here, tweaking the router hasn't helped. Interestingly, the Rev. D never had any problems with it.
@g00py wrote:Can't be sure, but it looks like the rebooting issue is centered around my laptop. Unfortunately, it's a work machine and I don't have admin rights to change any adapter settings and, as I've documented here, tweaking the router hasn't helped. Interestingly, the Rev. D never had any problems with it.
Why do you think it is centered around your laptop?
Process of elimination, basically. Over the past few weeks, I've been testing all my devices to see which might be causing the problem and the router only seems to reboot after I initially connect with the laptop either wirelessly or wired. Reboot seems to happen in the first 5-10 mins. Or, at least, this is what I think is happening. It's a bit hard to determine because I have something like 10 devices on my network.
@g00py wrote:Process of elimination, basically. Over the past few weeks, I've been testing all my devices to see which might be causing the problem and the router only seems to reboot after I initially connect with the laptop either wirelessly or wired. Reboot seems to happen in the first 5-10 mins.
What OS?
Windows 7.
Of course, I could be totally wrong. I'm certain it's rebooted when the laptop wasn't even on, but this is the only thing I can find that even remotely seems to qualify as a cause.
@g00py wrote:Windows 7.
Of course, I could be totally wrong. I'm certain it's rebooted when the laptop wasn't even on, but this is the only thing I can find that even remotely seems to qualify as a cause.
I asked because around the time that the reboots started, I got a new laptop. It happens to be windows 8.1. For me I think it is unrelated. Especially since I have been up for so long now without a reboot. I think we are looking too hard for causes outside of VZ. Common denominator is VZ and Rev I router.
Has anyone been able to get their "advanved" MI424WR-GEN3I router replaced with an older one that worked fine?
After 4 attempts contacting tech support about the issue, I finally said I wanted a tech out here and they agreed. I am kind of hoping the tech that comes to my house will happen to have an older generation router in the work van so i can ask him to downgrade.
I'd rather have stable connection than the wireless N and gigabit.
>Has anyone been able to get their "advanved" MI424WR-GEN3I router replaced with an older one that worked fine?
Yes. See previous posts.
>It happens to be windows 8.1
I have a desktop running 8.1 and haven't had any connection issues with it. Only the laptop seems to be giving me trouble...I suspect it may be the dreaded "self-heal" feature rearing its ugly head again.
No callback, btw, from the last tech person who promised to follow up. Can't say I'm surprised.
Three reboots since my last post.
I've been suffering through the same issue for several months. It comes and goes in waves where sometimes my router doesn't reset for days (at least I don't notice it) to having it reset hourly for days on end.
We are a huge user in my house with 2 desktops, 2 laptops, 3 DVR's and 3 STB's, 7 mobile phones, 2 tablets, 2 XBOX, 1 PS3, 1 Wifi printer, and maybe a few other devices. The router resets itself when sometimes I am home by myself with most of the devices off or even out of the house as often as it does when there are many devices in use at the same time.
Verizon has swapped my router 5 times nows, changed the ONT twice and had techs to my house on dozens of occasions. I figure that they have spent thousands of dollars in trying to fix things without ever spending a minute to research the problem. Each time a tech comes to my house they are clueless as to why they are there and what they are supposed to do.
I have had them question my power supply but I have tried numerous electrical outlets with and without power strips and nothing changes. I do not have power fluctuations and light that dim or get brighter.
I have had the techs tell me that the signal out of the ONT was low and was improved when the ONT was replaced. My upstairs has a second splitter and I know that the signal in some of the bedrooms is not optimal. If I unplug the STB in my daughter's bedroom it seems that this stops the resets from happening. I have told this to Verizon and they tell me that won't cause the problem and will not look at the COAX or the STB.
I am so fed up with these problems as I work from home 2-3 days per week.
I did an online chat with Verizon today and they reported this below: Verizon In Home Network / Engineering have reported that customers who have a combination of Cisco STB(s) and an Actiontec Router may experience periodic, random Router reboots. All models of Cisco STBs and Actiontec routers are affected at this point.
So the fact that I have both in my home means that they can't or won't do anything until they have a solution as they don't have other models of routers available except ones with much slower speeds and there is a limited supply of other STB's.
@Pattonator wrote:I have had the techs tell me that the signal out of the ONT was low and was improved when the ONT was replaced. My upstairs has a second splitter and I know that the signal in some of the bedrooms is not optimal. If I unplug the STB in my daughter's bedroom it seems that this stops the resets from happening. I have told this to Verizon and they tell me that won't cause the problem and will not look at the COAX or the STB.
I am so fed up with these problems as I work from home 2-3 days per week.
The best way to troubleshoot Coaxial issues is to check over a few points.
Pattonator: Sounds familiar. Refer to previous posts for a few things that might work for you. If you come across an entirely different solution that seems to work, please share. Lots of people here who would be interested.
I just got second replacement Router (MI424WR) and still rebooting. I'm from NJ.
eric00: Welcome to the club! If your problem is similar to the rest of us, replacing every last piece of equipment in your home won't help as it's most likely something inherently wrong with the rev. i router. You may want to try turning off IGMP (see previous posts for instructions). If you have Cisco STBs, there's nothing that can be done until Verizon issues a fix (whenever that turns out to be). Good luck, and if you stumble upon a fix, please let the group know.
I turned off IGMP and look like fix isue. 24 hours no internet drop. But phone line dropped this morning (internet and TV still working). I think phone is other issue. I reset ONT unit as troubleshoot instruction and phone back on. I have to see how running for next afew days. I will come back and let you know.
eric00: Continued success! And, yes, please let us know how it goes over the next few days.
Not 100% fixed. But a lot of less reboot. I got reboot on yesterday after reset ONT unit (with phone problem) within 24 hours. Today, no reboot yet. Anyway, I feel a lot of less. I can survive with this. Once a while will be OK for me. Before, when I do something important in internet, rebooted and make me angry. I have no issue with Optimum before. I just changed to Verizon. I will post again next a few days.
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