Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
TheHangingJudge
Enthusiast - Level 3
It doesn't matter what wireless mode you are using because my wireless is completely shut off on the FiOS router as my wife is served via another router acting as an access point only. That said I don't believe I am rebooting any more. Nothing has changed but my router has only rebooted twice in three weeks and both were due to power outages. At least on was because I was home when it happened while the other happened when I was away but clocks were reset so it was likely. Since then I am over 180 hours.
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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
sangs1
Specialist - Level 2

@TheHangingJudge wrote:
It doesn't matter what wireless mode you are using because my wireless is completely shut off on the FiOS router as my wife is served via another router acting as an access point only. That said I don't believe I am rebooting any more. Nothing has changed but my router has only rebooted twice in three weeks and both were due to power outages. At least on was because I was home when it happened while the other happened when I was away but clocks were reset so it was likely. Since then I am over 180 hours.

Ditto. Has nothing to do with wireless, considering that I've disabled wireless on every Actiontec FiOS has ever given me.

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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
Erasmus354
Enthusiast - Level 2

Alright, just got done reading through this thread.

My issue has been much the same as everyone else but I have a few things to add.

I first had the issue with an older FiOS router (no gigabit, not sure what revision it is I got it in 2011). I had that replaced, no luck, had the router replaced a third time, no luck, had the ONT replaced on Saturday, no luck.

I have a fairly typical setup, HD DVR, SD STB, couple computers hooked up through ethernet, some wifi laptops and tablets, and an Xbox360. Everything had been working fine until one day it decided to start kicking the bucket and rebooting all the time. I didn't change any devices on the network until it started exhibiting problems.

So is the only solution so far to use your own router and relegate the Verizon router to a MoCa bridge? Has this been a 100% reliable solution? I have plenty of routers lying around including a really nice WNDR3700 that I haven't been using for a few years somewhere so this would be an acceptable solution. I would just have to convince the Verizon tech that is coming on Friday they need to wire ethernet into my networking terminal from the ONT to solve the issue.

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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
viafax999
Community Leader
Community Leader

@Erasmus354 wrote:

 

So is the only solution so far to use your own router and relegate the Verizon router to a MoCa bridge? Has this been a 100% reliable solution? I have plenty of routers lying around including a really nice WNDR3700 that I haven't been using for a few years somewhere so this would be an acceptable solution. I would just have to convince the Verizon tech that is coming on Friday they need to wire ethernet into my networking terminal from the ONT to solve the issue.


The wndr3700 will work fine except for a couple of minor issues.

It doesn't do port mapping/translation or whatever you call it i.e. you wanto to open port 9999 in the firewall and forward it as port 80.  From the menu you'd think it allowed that as it asks for source and destination ports however it does nothing with the rule if you try to make them different.  Another annoying thing is there is no way that I could find to release the IP address.  A pain when my VZ router wifi quit working and I had to put it back as primary to talk to tech support about. the issue.  Finally just shut it down overnight so that I could swap the netgear out

Guess I'll be back with the wndr3700 as primary again later this week as support finally decided today that my issue was with the router and are sending me a new one so I'll probably be in the reboot scenario like eerybody else on this thread.

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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
Erasmus354
Enthusiast - Level 2

I wonder if installing DD-WRT on it would solve those issues. Thanks for the input though! I just have to find where I stashed the 3700 now ...

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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
TheHangingJudge
Enthusiast - Level 3

Try setting up the 3700 as an access point and shut off wireless on the FIOS router.  I haven't rebooted in 207 hours and I believe it only rebooted due to power failure then.  Maybe with the fios router doing less you can make the reboots less frequent and more tolerable.  

This is a long shot but worth a try before relegating the fios router to a moca adapter which is not simple.

Given no changes in my environment I think it may be a network configuration on VZ's side that triggers a counter in the router to reboot.  Something like dns request failures, connection drops, or ack failures that increase a counter until the router meets a threshold that tells the router to reboot.  

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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
viafax999
Community Leader
Community Leader

@TheHangingJudge wrote:

 

This is a long shot but worth a try before relegating the fios router to a moca adapter which is not simple.


Not really.
You configure your router as something other than subnet 192.168.1 and then connect a lan port of your router to the wan port of the VZ router.  that's about it
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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
TheHangingJudge
Enthusiast - Level 3
Double nat is not typically encouraged in networks. Possible but not recommended. Many functions can fail because of this setup.
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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
sangs1
Specialist - Level 2

Btw, I attempted the disable IGMP "solution" a couple days ago and it did nothing to stop the 24-hour reboot cycle.

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Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots
viafax999
Community Leader
Community Leader

@TheHangingJudge wrote:
Double nat is not typically encouraged in networks. Possible but not recommended. Many functions can fail because of this setup.

Not encouraged but also not a no no.  In this case the VZ router is not really doing very much and I have been running like that for quite a while now.  Everything works for me just as it did before, however I don't have remote dvr so don't know whether that will work - theoretically it should so long as you forward the requisite Verizon Fios Service ports from your router to the VZ router.

I've actually been running double nat'd for 4 or 5 years and have never had any problems with any functions failing.  Do you have examples of such a thing?

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