Verizon Fios Welcome Offer not eligible

My PS5 Controller welcome offer said it was eligible to be redeemed on July 20th, 2022, but when I went to the tile all it had was a learn more button. I spoke to multiple agents that said it was nothing they could do and to call support, but the number they provided was not working. Is there any way to actually get this controller?

Re: Verizon Fios Welcome Offer not eligible
Moderator Emeritus

Hi Raysarecool,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.