I returned my Router in October end and I have still not got the deposit back .
I have contacted the chat support almost 10 times now … Everytime they say u will get the deposit in 5 business days . I have almost wasted 15-20 hours just chatting and no positive outcome came out of it .
I don’t know why they are not taking it seriously… Or maybe they just don’t return the deposit ?
After this experience I can’t even think about switching back to Verizon or Fios . Also mentioned this to people who wanted my advise on getting a new connection. I don’t think I have been troubled by any service giving my deposit back like Verizon did .
I hope this message reaches to a lot of people and they are careful about this in Verizon .
Returned my Router in September. Still have not got the deposit back . Have had the conversation with the chat representative almost 20 times … They always say u will get it in 4 days . Specically asked them to escalate and they did not
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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