Hello Verizon and whoever it may concern,
We pay for the Gigabit Plan which should provide roughly 800 Megabits per second down 800 Megabits per second up. I have been consistently testing and screenshotting those tests for the last few months and all of them end up around 80 Megabits p/s to 100 Megabits p/s. I do these tests around 2am when everyone in my house and most likely my neighborhood is asleep to make sure I am getting accurate readings. I use the Verizon speedtest and I use a cat 8 cable straight into the ONT. We are not getting the internet speeds we are paying for. I have opened multiple tickets about this issue with Verizon support. Every time they say they will have someone contact me, no one does, and the ticket disappears. This has happened twice already, so, I am choosing a different method of communication. Clearly something in my network is configured incorrectly. I believe it is a hardware issue, as, no technician has been able to fix it remotely. Are you sure my network infrastructure has been properly configured for Gigabit Connection? How can I schedule a technician to come examine my home network?
Thanks for your time,
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