I just placed a claim for my Samsung “FRAME” TV which cost me $1600 in 2000. If you are unfamiliar this is a special tv that goes flat on your wall and is supposed to look like a framed piece of art while your tv isn’t turned on.. The claim was accepted as one of the LED panels had gone out on my TV. Next they charge me $108 for the claim. So I’m now at $1600(tv) + $108 claim + months of the protection plan payments which brings my total spent to way over $2000. I then get to the next step which is choosing my replacement tv. They offer me 5 TVs which all have a current sale price of $350 or less and none of them are “FRAME” TVs which completely defeats the purpose of buying the special “FRAME” TV. I’m currently waiting on an escalation of my refusal to pick from the cheap options that they sent me. This is absolutely unacceptable. It’s like having the engine on your Range Rover malfunction and the insurance company tells you that they will replace the engine with a lawn mower engine!!!! BEWARE!!!!!!
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