My FIOS cable was cut inadvertently by the power company. Verizon came out and laid a temporary line from the box, across the sidewalk of two neighbors, to my house. I was told that a subcontractor would be out in two weeks to bury a new line. It has now been nearly five weeks and nothing has been done. It was supposed to be done on three different dates but nobody showed. I've called both the subcontractor and Verizon repeatedly. Verizon has promised to call me with status but they have not done so. The subcontractor has ignored repeated messages. I've already advised Verizon that one person has tripped over the temporary line so it is clear that the current condition is hazardous. When can I expect resolution? This is beyond poor customer service.
Hi rjline20,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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