In my backyard is a Verizon pole. It has totally collapsed onto the tree next to it. Both steel support cables have snapped out of the ground and are loose. From the pole come about 100 wires, maybe 80 of which are wrapped in vines, with dozens of exposed wires hanging loose in my fence.
I have a voltage meter that I took out there today, and it says there is electricity in a lot of them. I am very afraid of electric shock, further collapse, a storm, etc.
Calling Verizon leads nowhere and requires at least 45 minutes on hold every time. NYC 311 won't send anyone from the city out, either.
Anyone with advice is welcome...
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.