Is it normal for techs to cancel multiple days in a row without letting you know? My appointments have been made 4 times and all 4 times Chat Support gives excuses that the tech canceled and they can't transfer me to the dispatch manager because they use an internal chat system.
Who do I report this to? They rescheduled it to tomorrow but they will probably flake (it's been 4 times so far) and this is really disruptive to my business.
Hi @Kawaiigt
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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