This may have been answered somewhere on here and if so please direct me there. Verizon tech support has been less than useless. I the initial person knew nothing and then put on hold and finally hung when no one answered.
I am trying to download software to my laptop so that I can access hotspots when I travel. I have gone to the My Services site and signed in and looked under My Services and then Internet and cannot find the link. When I go to the www.verizon.com/wifi link it only kicks me back to the my verizon page. I had the regular DSL internet before I switched to fios and laready had a user name for the My Services page. Could that be the issue and how can I fix it? Any help will be appreciated.
if you can log in succesfully at www.verizon.net and see your bill - then your ID should be ok. try the Direct Download Link
http://wbadownload.verizon.net/vz_wifi_connect.exe
when you do the wifi connect software, you have to create a unique wifi user id (different than your main username) but it is tied to your main as if it were a sub account. Try the download and see if it walks you through all that.
Here is a link to the support site.
http://www22.verizon.com/Support/Residential/Internet/fiosinternet/networking/setup/wi-fi/124647.htm
It is a fairly simple process but if you are still having trouble. Call in to speak with technical support and asked to be transferred to the WiFi department. There is a specialist department who work specifically with the hotspots. Do not let any technical support agent tell you otherwise.
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