Verizon charging for a router I bought on Amazon
Justman
Newbie

Hello,

   I recently upgraded my internet and the Verizon rep told me I had an option to pay 12.oo per month for the new G100 router or I could purchase off the internet and avoid the charge. He (Jerry) even told me the router Verizon uses and said if I had it at the time the tech was onsight for my upgrade then he would install mine instead of the  Verizon provided router (rental). I bought the exact router Verizon uses (G1100) from Amazon and the tech installed my router. When I go to view my bill a week later it included the 12.00 rental fee for the router. Called Verizon and they're saying I need to return the router and buy from them, because they think the router is their property. They even mentioned the word stolen. I have the receipt from Amazon, but the rep in Pennsylvania (Bradley) refused to budge amount removing the charges from my bill. I also had an online chat with another rep (August) and she insisted it was because I hadn't returned my old Actiontec router (Verizon sent notice that they don't want the router back and to please recycle it)  It took a while to convince her they are charging for the G1100 router which is on my bill. She recommended the Consumer Sales and Solutions office. I have been a Verizon customer for over 25 years, but if I have to return a router I bought online from Amazon per consultation from a Verizon rep and repurchase it from Verizion, then I'll choose another router or another service provider such as Infinity. You can buy Dell PC's or HP PC's at other stores than Dell or HP, but when I purchase a router on Amazon, Verizon brings up the would stolen. 

Maybe some help can be provided here.

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CRobGauth
Community Leader
Community Leader

Was the router listed as new or used?

If used, its possible it was stolen and someone sold it as such.

Can you return it to amazon?

You only need Verizon router if you have their stbs.

If not, you can use any router you wish.

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LawrenceC
Moderator Emeritus

Hi Justman,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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