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What is an email address to contact customer Service? Their web site keeps wanting me to call them but my phone service is down!
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Go the contact us link at bottom of this page, select you option under 1., fill in a question, click the red arrow next to it and you should see an option for live chat with us.
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I've already been through the live chat. I wanted to give feedback on the lack of service. Shall I post it in an open forum?
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@jrwils56 wrote:... I wanted to give feedback on the lack of service. Shall I post it in an open forum?
You just did.
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Before service was installed on my place, Verizon Connections confirmed my corporate discount. I even have the chat records, but until now I don't see any discounts on my bill. And the answer that I got from the chat is that discounts are not retroactive- meaning it won't take effect until they process that on my account even though I already have the confirmation before they installed the service.
I was transferred from one chat to the other but they can't resolve the issue. And here's what I got when I asked for an email to reach from the chat:
{edited for privacy}

