Verizon put a Collections notice on my credit report and I need help to remove it
Enthusiast - Level 2

I recently noticed a collections notice on my credit report from Verizon.  I found that strange due to the fact I canceled my services with them for a while and I honestly thought I was all paid up with them.  I immediately logged into my Verizon account and did not have any outstanding payments.  STRANGE.  I contacted Verizon and spoke with 8 different people over 3 hours and all of them telling me I'm in the wrong department and they will transfer to the right one.  All of them failed.  The number I was given many times was 1-800-837-4966.  I have no issues paying what I owe, given that I am unable to contact anyone in Verizon that can help me, I don't know what to do.  I don't have a Verizon phone number, the robot on the phone does not recognize my social security number or Verizon account number.  What am I supposed to do?  I really like Verizon services however they make it very difficult to contact someone that I can make a payment to and clear up the collections notice on my credit report.  Has anyone had this experience and have a solution they can share.  I would much appreciate it and thanks in advance.

Re: Verizon put a Collections notice on my credit report and I need help to remove it
Moderator Emeritus


As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.