Verizon security suite does not work with Windows 7

[raylock]

Does anyone have any idea when this will be fixed?  I just purchased a new computer with Windows 7 and tried to download the security suite.  Tech support informed me that they do not work together at this time  I guess I have 60 days during which I can use the Norton package included on the computer on a trial basis then I will have to purchase something.  This will mean that I am paying twice since I all ready subscribed to the Verizon package and I  need it for other computers.

[VZ_Kevin]

Today RadialPoint released a beta version of VISS 9.0 that works on Windows 7. Re-download VISS from our website on your Windows 7 machine.

XP/Vista users will continue to get 8.0 from that site until 9.0 goes to general availability.

[htmsnyder]

How about a link to that version, or how do I get to it?  I just upgraded to Windows 7, and have been trying for two days to secure my computer.  When I go to Manage my extras, it just gives me the version that won't work.  Very frustrating to pay for something you can't use.  Especially since it also doesn't work on my husband's laptop (Windows Vista Basic.)  Thank you.

[abhi_col]

call fios tech support and someone will install viss on windows vista basic

[VZ_Kevin]

It can be downloaded through "Manage My Broadband Essentials and Extras" under "My Account" on verizon.net

[htmsnyder]

I tried that several times.  When I click on the Access Now button, it takes me right back to my home page (Verizon Central.)  I had a link on my desktop to install the viss, but that one gave me the old version, which downloaded, started its prelim scan, then shut down.  So I tried the link through my account/broadband extras again, several times, and each time it just transfers me back to my homepage or tells me that I have an older version of Windows that is no longer supported.  I need to get this resolved somehow.  I have no anti virus on my computer while I try to fix this.  If I can't get this fixed quickly, I'll have to cancel the service and find some other program.

[VZ_Kevin]

So you click "Access Now" and you're redirected back to Verizon Central homepage. Hm.. that's a new one for me..

Is your browser crashing? Cookies allowed? ActiveX up to date + not disabled? Windows up to date?

Can you PM me the username you're signing into prior to going to Manage BBE&E? Thanks!

[VZ_Kevin]

Hey htmsnyder and I just found a solution!

Log in to verizon.net and then go to this link:

https://www.verizon.net/ssowebapp/viss/download.jsp

[sharperms]

I just upgraded to Windows 7 and I have been having the same problem with being redirected to my Verizon Central personalized homepage...even when I tried your link posted here.

Looks like I might have to find another security program.

[spacedebris]

Two things to get the VISS working with Windows 7 that I've found.

1. You MUST completely remove the VISS from the computer. It will not upgrade. So if you've upgraded the computer from Vista/XP to Windows 7, you must uninstall the program and then install from scratch.

2. When you get to the link to download the program. It will ask you to authenticate your acct and to install an active-x program. Then you get in an endless loop everytime you click "retry" it brings you right back. To solve this, do not close Internet Explorer. Just go back to the main Verizon.net page and re-enter the download from the web page, it will work this way. Windows 7 seems to have a problem storing the cookie, unless you leave the page and come back.

I've now assisted 3 of my neighbors in installing this and its worked all 3 times.

[spacedebris]

I just spoke to my tech support friend and he says that he has heard that Verizon is going to dump the Radial Point VISS at the end of this month. Their contract with them is up and they are not going to renew it. They are instead going to switch to Macafee. Supposidly all new customer starting Jan 1 will be getting Macafee and all customers who currently have VISS will be changed over to Macafee by March 2010.

There has been no "official" word on this but he says that the person who told him, is in the know and they are starting to prepare the techs for the switch.

Good News?? Time will tell.

[cf4282]

here's what has to happen....

before you even start. make sure that there is no verizon service point or verizon internet security in your installed programs list found in control panel.. if they exist, uninstall VISS and  verizon service point .. restart your PC 

there's a link for VISS9 @ "broadband essentials and extras" located on "my acct" under  www.verizon.net .. you have to login with the primary verizon.net login..

this will download and install service point which will install the actual product

...hope this helps

[cf4282]

i personally havent heard any inclination to go with mcafee but that doesnt mean anything....

[raylock]

Did your husband download using something other than Internet Explorer?  My download for my XP machine was done using Firefox, but when I tried that for my Vista machine it would not work.  Had to use Internet explorer.  Hoping someone will respond to your request for a link to the new version.

[spacedebris]

I just got off the phone with radialpoint trying to get the beta version installed on windows 7. They said they are having issues with it and have decided to pull the beta back off as it was causing too many issues.

For now, anyone that needs protection for windows 7.  You can download the free version of AVG and it is fully compatible with Windows 7 until Verizon can get theirs working with 7. Works great and its free.

[Justin46]

---

@spacedebris wrote:

For now, anyone that needs protection for windows 7.  You can download the free version of AVG and it is fully compatible with Windows 7 until Verizon can get theirs working with 7. Works great and its free.

---

Another excellent free alternative is Avast. I formerly used AVG for many years, I am much happier with Avast. Another apparently good choice is Avira, although I have never used it. But your mileage may vary....

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

[Hubrisnxs]

Microsoft also has "Windows Essentials" which is a free windows antivirus, that works pretty well.

[ALM]

Earlier posting indicate that Verizon actually has a compatible version of VISS for Windows 7.

Do they or don't they? A simple answer from a Verizon tech would be helpful.

I've been searching the Verizon site for an hour trying to figure if there even was a compatibility problem. 

Apparently Microsoft knows about it because the Windows 7 Install Advisor app from Microsoft says

I must uninstall the VISS.

I've found out more from these old posting than from the official Verizon FAQs.

Windows 7 is a big deal -seems like Verizon just ignored the reality of its pending release.

We've known it was coming for over a year.

So is there a compatible version or not and will I be charged for downloading it if I already subscribe to the Vista compatible version?

[somegirl]

---

@ALM wrote:

Earlier posting indicate that Verizon actually has a compatible version of VISS for Windows 7.

Do they or don't they? A simple answer from a Verizon tech would be helpful.

I've been searching the Verizon site for an hour trying to figure if there even was a compatibility problem. 

Apparently Microsoft knows about it because the Windows 7 Install Advisor app from Microsoft says

I must uninstall the VISS.

I've found out more from these old posting than from the official Verizon FAQs.

Windows 7 is a big deal -seems like Verizon just ignored the reality of its pending release.

We've known it was coming for over a year.

So is there a compatible version or not and will I be charged for downloading it if I already subscribe to the Vista compatible version?

---

The answer seems to be that there was a version available for Windows 7, but it has been pulled back by Radial Point. Verizon didn't "ignore" Windows 7, the provider of the software that they offer has not made a Windows 7 version available to them. Verizon cannot give what it does not have. Complain to Radial Point if you need to.

[Bippo]

---

@somegirl wrote:

 

---

@ALM wrote:

Earlier posting indicate that Verizon actually has a compatible version of VISS for Windows 7.

Do they or don't they? A simple answer from a Verizon tech would be helpful.

I've been searching the Verizon site for an hour trying to figure if there even was a compatibility problem. 

Apparently Microsoft knows about it because the Windows 7 Install Advisor app from Microsoft says

I must uninstall the VISS.

I've found out more from these old posting than from the official Verizon FAQs.

Windows 7 is a big deal -seems like Verizon just ignored the reality of its pending release.

We've known it was coming for over a year.

So is there a compatible version or not and will I be charged for downloading it if I already subscribe to the Vista compatible version?

---

The answer seems to be that there was a version available for Windows 7, but it has been pulled back by Radial Point. Verizon didn't "ignore" Windows 7, the provider of the software that they offer has not made a Windows 7 version available to them. Verizon cannot give what it does not have. Complain to Radial Point if you need to.

---

I believe that our beef is with Verizon.  While Radial Point may be the developer of Verizon's security software, Verizon is responsible to us, its customers.  We are paying Verizon for the service, not Radial Point.  It seems that most of the other major Internet security developers have Windows 7 compliant products - it has to particularly embarrassing for Verizon not to have one available.  Windows 7's introduction has not been a secret.  I am sure that Verizon is working closely with Radial Point to get a working product out to us.  In the meantime, Verizon does need to let us know what's going on.

[nut4sports]

Thank goodness for AVG. They are kind enough to provide some free security whenever problems like this arise. However, it is ridiculous that this is necessary. I wonder how many ISPs other than Verizon are not prepared for Windows 7.... Since it has hit the market without any notice...right?  🙂  Unfortunately, this is all to typical of my experience with Verizon. I guess if they were NASA, men would have been sent to the moon and then start working on a way to get them back. I am pleased that Verizon is sending customer in some areas a modem-router to replace Actiontec. I had to connect a Linksys router to mine in order to get my all wireless home network to function. I wish FIOS was not so good with sports for I sure would have few headaches without Verizon. I hope that distribution of the new equipment will prevent other problems with Windows 7.

nut4sports