HI , I am having a big problem with my DSL internet , I switched to Verizon DSL since 2005 and the speed during the last year was very slow until it became very very slow recently, I call Verizon on 08/17 to check if they have faster connection , They offered 3M speed internet so I switched and it suppose to be ready at the same day ,when I got home at that day I found no internet at all , I called the tech and after long time waiting and testing they said the router is no good we have to send you new router , I received the router and connected to the phone line and I have internet , But it is slower than my old speed !!
I called back the tech and she did more tests then scheduled an appointment for a tech. To check the line in my apartment on 08/24 form Pm to 4.00 pm, no one showed yesterday I called back to check ,the lady said I will check and call you back and she did not , Today the speed on the internet in the morning .0009 /0.02 done by Verizon speed test website …
What is my next step; every time I call it takes me 15-20m to talk to a human.
#1 What is the model of that Westell Device?
#2 What is the brand and model of your router?
7500
#1 Please post the modem stats, from the modem combo.
I am not sure where this is located in your modem combo, it might be at System Monitoring -> Advanced Status -> Transciever Stats
#2 Is Wireless in the modem combo, enabled?
#3 If so to the question above, what level of wireless security is it set to ( WEP / WPA ) ?
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