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I am experiencing WAN disconnects several times per day if not more for the last 12 days. I have been sent a new router, which has not solved anything. A technician came by to look at my circuit and they thought the issue was a faulty power cable from the ONT. that was replaced and I am in no better shape. I am at wits end as sometimes when I lose the WAN connection I need to do a router reboot, which I cannot keep doing through the day as I am a full time remote employee and need a stable internet connection. I have had to take two days of paid time off to troubleshoot with Verizon agents. I am at wits end!!
Here are excerpt from the route UI logs showing the disconnect
2024 Feb 18 21:27:56
arc_cloud
notice
[CLOUD.5][ADV] Internet is back!
2024 Feb 18 21:27:56
arc_cloud
info
[CLOUD.6][ADV] ping WAN & cloud test link .. OK
2024 Feb 18 21:27:43
arc_cloud
info
[CLOUD.6][ADV] ping WAN OK, then check cloud test link.
2024 Feb 18 21:27:35
arc_acsd
info
[WIFI.6][ADV] ifname wifi0 action_type 2 set nondfs channel 44
2024 Feb 18 21:27:35
arc_acsd
info
[WIFI.6][ADV] ifname wifi0 action_type 2 select best channel 44
2024 Feb 18 21:27:35
arc_acsd
info
[WIFI.6][ADV] ifname wifi0 action_type 3 select best channel 85
2024 Feb 18 21:27:35
arc_acsd
info
[WIFI.6][ADV] ifname wifi0 insert background scan to database
2024 Feb 18 21:27:35
arc_acsd
info
[WIFI.6][ADV] ifname ath0 insert AP list to database
2024 Feb 18 21:27:18
arc_acsd
info
[WIFI.6][ADV] ifname wifi1 action_type 2 select best channel 1
2024 Feb 18 21:27:18
arc_acsd
info
[WIFI.6][ADV] ifname wifi1 action_type 3 select best channel 0
2024 Feb 18 21:27:18
arc_acsd
info
[WIFI.6][ADV] ifname wifi1 insert background scan to database
2024 Feb 18 21:27:18
arc_acsd
info
[WIFI.6][ADV] ifname ath1 insert AP list to database
2024 Feb 18 21:27:14
arc_tr69
info
[TR69.6][ADV] Tr69 Ready: 1
2024 Feb 18 21:27:13
arc_cloud
warning
[CLOUD.4][ADV] ping WAN failed, try again.
2024 Feb 18 21:27:13
arc_cloud
notice
[CLOUD.5][ADV] We Re-check Internet!
2024 Feb 18 21:27:13
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2024 Feb 18 21:27:09
arc_tr69
info
[TR69.6][ADV] Tr69 Ready: 0, NTP = [1], CheckCRURL = [0]
2024 Feb 18 20:43:25
arc_cloud
warning
[CLOUD.4][ADV] cloud test link failed, try again
2024 Feb 18 20:43:25
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2024 Feb 18 20:42:40
arc_wifi
info
[WIFI.6][ADV] SON-[5GHz]STA(96:A2:94:75:68:16) connected
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Pairwise key handshake completed (RSN)
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Connectivity, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, STA is connected
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Received EAPOL-Key frame (4/4 Pairwise)
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Sending 3/4 msg of 4-Way Handshake
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Received EAPOL-Key frame (2/4 Pairwise)
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Sending 1/4 msg of 4-Way Handshake
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Association Response, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Associated, AID=1
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Association Request, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Authentication, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Authenticated
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Authentication, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Open System: Authentication OK
2024 Feb 18 20:42:40
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Authentication, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Received with algorithm=0, status=SUCCESS
2024 Feb 18 20:42:37
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Disassociation, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Reason code=8
2024 Feb 18 20:42:37
hostapd
info
[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Connectivity, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, STA is disconnected
2024 Feb 18 20:42:25
arc_cloud
info
[CLOUD.6][ADV] ping WAN OK, then check cloud test link.
2024 Feb 18 20:42:25
arc_cloud
notice
[CLOUD.5][ADV] We Re-check Internet!
2024 Feb 18 20:42:25
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
warning
[CLOUD.4][ADV] cloud test link failed, try again
2024 Feb 18 02:47:15
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2024 Feb 18 02:47:03
arc_tr69
err
[TR69.3][ADV] ACS connection failed, next conntion in 75 seconds
2024 Feb 18 02:47:03
arc_tr69
err
[TR69.3][ADV] TR069: ACS connection failed with error code 0
2024 Feb 18 02:47:03
arc_tr69
warning
[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2024 Feb 18 02:47:03
arc_tr69
info
[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.
2024 Feb 18 02:46:58
arc_tr69
info
[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened
2024 Feb 18 02:46:36
arc_tr69
err
[TR69.3][ADV] ACS connection failed, next conntion in 27 seconds
2024 Feb 18 02:46:36
arc_tr69
err
[TR69.3][ADV] TR069: ACS connection failed with error code 0
2024 Feb 18 02:46:36
arc_tr69
warning
[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2024 Feb 18 02:46:36
arc_tr69
info
[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.
2024 Feb 18 02:46:31
arc_tr69
info
[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened
2024 Feb 18 02:46:20
arc_tr69
err
[TR69.3][ADV] ACS connection failed, next conntion in 16 seconds
2024 Feb 18 02:46:20
arc_tr69
err
[TR69.3][ADV] TR069: ACS connection failed with error code 0
2024 Feb 18 02:46:20
arc_tr69
warning
[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2024 Feb 18 02:46:20
arc_tr69
info
[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.
2024 Feb 18 02:46:15
arc_tr69
info
[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened
2024 Feb 18 02:46:11
arc_tr69
err
[TR69.3][ADV] ACS connection failed, next conntion in 9 seconds
2024 Feb 18 02:46:11
arc_tr69
err
[TR69.3][ADV] TR069: ACS connection failed with error code 0
2024 Feb 18 02:46:11
arc_tr69
warning
[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2024 Feb 18 02:46:11
arc_tr69
info
[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.
2024 Feb 18 02:46:06
arc_tr69
info
[TR69.6][ADV] Value change[A]: Device.SoftwareModules.ExecutionUnit.1.Status = Active
2024 Feb 18 02:46:06
arc_tr69
info
[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened
2024 Feb 18 02:46:06
arc_tr69
info
[TR69.6][ADV] Tr69 Ready: 1
2024 Feb 18 02:45:53
arc_wlan_wd
info
[WIFI.6][ADV] arc_wlan_wd is started
2024 Feb 18 02:45:53
wifi_init
info
[WIFI.6][ADV]: post wifi_init
2024 Feb 18 02:45:51
arc_cloud
warning
[CLOUD.4][ADV] cloud test link failed, try again
2024 Feb 18 02:45:51
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error
I need a resolution ASAP as I canโt keep taking off work to help Verizon fix this.
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I keep getting disconnected from on demand multiple times daily. I spend more time talking to billing and tech then i can watch Tv. I reset the equipment more times than i want. Tech resets everthimg and say all is fixed until the next outage. All recent equipment is old refurbished junk. I want the service i pay for every month.

