WAN disconnected multiple times per day
Shobe2024
Newbie

I am experiencing WAN disconnects several times per day if not more for the last 12 days. I have been sent a new router, which has not solved anything. A technician came by to look at my circuit and they thought the issue was a faulty power cable from the ONT. that was replaced and I am in no better shape. I am at wits end as sometimes when I lose the WAN connection I need to do a router reboot, which I cannot keep doing through the day as I am a full time remote employee and need a stable internet connection. I have had to  take two days of paid time off to troubleshoot with Verizon agents. I am at wits end!!

 

Here are excerpt from the route UI logs showing the disconnect 

 

2024 Feb 18 21:27:56

arc_cloud

notice

[CLOUD.5][ADV] Internet is back!

2024 Feb 18 21:27:56

arc_cloud

info

[CLOUD.6][ADV] ping WAN & cloud test link .. OK

2024 Feb 18 21:27:43

arc_cloud

info

[CLOUD.6][ADV] ping WAN OK, then check cloud test link.

2024 Feb 18 21:27:35

arc_acsd

info

[WIFI.6][ADV] ifname wifi0 action_type 2 set nondfs channel 44

2024 Feb 18 21:27:35

arc_acsd

info

[WIFI.6][ADV] ifname wifi0 action_type 2 select best channel 44

2024 Feb 18 21:27:35

arc_acsd

info

[WIFI.6][ADV] ifname wifi0 action_type 3 select best channel 85

2024 Feb 18 21:27:35

arc_acsd

info

[WIFI.6][ADV] ifname wifi0 insert background scan to database

2024 Feb 18 21:27:35

arc_acsd

info

[WIFI.6][ADV] ifname ath0 insert AP list to database

2024 Feb 18 21:27:18

arc_acsd

info

[WIFI.6][ADV] ifname wifi1 action_type 2 select best channel 1

2024 Feb 18 21:27:18

arc_acsd

info

[WIFI.6][ADV] ifname wifi1 action_type 3 select best channel 0

2024 Feb 18 21:27:18

arc_acsd

info

[WIFI.6][ADV] ifname wifi1 insert background scan to database

2024 Feb 18 21:27:18

arc_acsd

info

[WIFI.6][ADV] ifname ath1 insert AP list to database

2024 Feb 18 21:27:14

arc_tr69

info

[TR69.6][ADV] Tr69 Ready: 1

2024 Feb 18 21:27:13

arc_cloud

warning

[CLOUD.4][ADV] ping WAN failed, try again.

2024 Feb 18 21:27:13

arc_cloud

notice

[CLOUD.5][ADV] We Re-check Internet!

2024 Feb 18 21:27:13

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.

2024 Feb 18 21:27:09

arc_tr69

info

[TR69.6][ADV] Tr69 Ready: 0, NTP = [1], CheckCRURL = [0]






2024 Feb 18 20:43:25

arc_cloud

warning

[CLOUD.4][ADV] cloud test link failed, try again

2024 Feb 18 20:43:25

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.

2024 Feb 18 20:42:40

arc_wifi

info

[WIFI.6][ADV] SON-[5GHz]STA(96:A2:94:75:68:16) connected

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Pairwise key handshake completed (RSN)

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Connectivity, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, STA is connected

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Received EAPOL-Key frame (4/4 Pairwise)

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Sending 3/4 msg of 4-Way Handshake

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Received EAPOL-Key frame (2/4 Pairwise)

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=EAPoL Handshake, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Sending 1/4 msg of 4-Way Handshake

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Association Response, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Associated, AID=1

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Association Request, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Authentication, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, Authenticated

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Authentication, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Open System: Authentication OK

2024 Feb 18 20:42:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Authentication, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Received with algorithm=0, status=SUCCESS

2024 Feb 18 20:42:37

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Disassociation, SA=96:a2:94:75:68:16, DA=78:67:0e:c4:ac:1e, Reason code=8

2024 Feb 18 20:42:37

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ath0, ACTION=Connectivity, SA=78:67:0e:c4:ac:1e, DA=96:a2:94:75:68:16, STA is disconnected

2024 Feb 18 20:42:25

arc_cloud

info

[CLOUD.6][ADV] ping WAN OK, then check cloud test link.

2024 Feb 18 20:42:25

arc_cloud

notice

[CLOUD.5][ADV] We Re-check Internet!

2024 Feb 18 20:42:25

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.



warning

[CLOUD.4][ADV] cloud test link failed, try again

2024 Feb 18 02:47:15

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.

2024 Feb 18 02:47:03

arc_tr69

err

[TR69.3][ADV] ACS connection failed, next conntion in 75 seconds

2024 Feb 18 02:47:03

arc_tr69

err

[TR69.3][ADV] TR069: ACS connection failed with error code 0

2024 Feb 18 02:47:03

arc_tr69

warning

[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)

2024 Feb 18 02:47:03

arc_tr69

info

[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.

2024 Feb 18 02:46:58

arc_tr69

info

[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened

2024 Feb 18 02:46:36

arc_tr69

err

[TR69.3][ADV] ACS connection failed, next conntion in 27 seconds

2024 Feb 18 02:46:36

arc_tr69

err

[TR69.3][ADV] TR069: ACS connection failed with error code 0

2024 Feb 18 02:46:36

arc_tr69

warning

[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)

2024 Feb 18 02:46:36

arc_tr69

info

[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.

2024 Feb 18 02:46:31

arc_tr69

info

[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened

2024 Feb 18 02:46:20

arc_tr69

err

[TR69.3][ADV] ACS connection failed, next conntion in 16 seconds

2024 Feb 18 02:46:20

arc_tr69

err

[TR69.3][ADV] TR069: ACS connection failed with error code 0

2024 Feb 18 02:46:20

arc_tr69

warning

[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)

2024 Feb 18 02:46:20

arc_tr69

info

[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.

2024 Feb 18 02:46:15

arc_tr69

info

[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened

2024 Feb 18 02:46:11

arc_tr69

err

[TR69.3][ADV] ACS connection failed, next conntion in 9 seconds

2024 Feb 18 02:46:11

arc_tr69

err

[TR69.3][ADV] TR069: ACS connection failed with error code 0

2024 Feb 18 02:46:11

arc_tr69

warning

[TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)

2024 Feb 18 02:46:11

arc_tr69

info

[TR69.6][ADV] TR069: Sending 1 BOOT inform to ACS.

2024 Feb 18 02:46:06

arc_tr69

info

[TR69.6][ADV] Value change[A]: Device.SoftwareModules.ExecutionUnit.1.Status = Active

2024 Feb 18 02:46:06

arc_tr69

info

[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [1 BOOT] happened

2024 Feb 18 02:46:06

arc_tr69

info

[TR69.6][ADV] Tr69 Ready: 1

2024 Feb 18 02:45:53

arc_wlan_wd

info

[WIFI.6][ADV] arc_wlan_wd is started

2024 Feb 18 02:45:53

wifi_init

info

[WIFI.6][ADV]: post wifi_init

2024 Feb 18 02:45:51

arc_cloud

warning

[CLOUD.4][ADV] cloud test link failed, try again

2024 Feb 18 02:45:51

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error

 

I need a resolution ASAP as I canโ€™t keep taking off work to help Verizon fix this.

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ngvz
Enthusiast - Level 1

I keep getting disconnected from on demand multiple times daily. I spend more time talking to billing and tech then i can watch Tv. I reset the equipment more times than i want. Tech resets everthimg and say all is fixed until the next outage. All recent equipment is old refurbished junk. I want the service i pay for every month.

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