Waiting 3+ months for burying temporary line

We have now waited 3+ months to have a temporary line buried. Winter months are close and the ground will soon freeze...so despite contacting Verizon almost weekly and having "a new ticket" created there has been zero progress. The agent seems to have no control over the contractors and will not give us their information. I have seen other similar issues and would like advice on how to proceed. Our neighbors have had similar issues (Verizon contractors cut both our lines and our sprinkler systems during the summer by accident). Thank you. 

Re: Waiting 3+ months for burying temporary line
Moderator Emeritus
Hi casey15,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.