Welcome Offer Not Working!

Like many others on here, I was told I would get a Welcome Offer of a $200 gift card.  I have been receiving emails to redeem, but when I follow the directions of logging into my account and clicking on offers, I get an error of "Sorry. We could not find a matching record for the account information provided."  Has anyone ever figured out how to get this resolved?  I keep getting the run around and it's impossible to get a hold of a live person who knows anything about rewards.

Re: Welcome Offer Not Working!
Moderator Emeritus

Hi kaf9891,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.