We moved to Pennsylvania a year ago. We rented first and knew that we will move in a year. We signed up for Verizon Fios as a new customer and the contract was for 2 years. I was told that I can keep the same price because of price guarantee for 2 years. We were happy with Fios service during last year. However, when we move, an anticipated 15 minutes call became many phone calls (varying lengths, mostly half an hour to an hour, I have records, but not details here). Every time I call, the quoted price was different for the same current package. One time the agent promised me that I can keep the same price and I will get a gift card so I signed up to move. The subsequent emailed price was $40-50 /month higher than promised (that is $1000 difference in two years). In subsequent calls, the reps and managers said that they could not honor the price. I called Comcast yesterday and today - the rep maybe not be as courteous, but at least, their quote prices are constant and we know that this is it. So I cancelled that order which was a lie. A friend in NY dealt with an escalation department in NY. Is there a esalation department in PA? Is it written in the contract that everytime you move, you will have a new contract price. But if you do not want the price, you will have to pay the early termination fee?