Where do I file a customer complaint
MSMike
Newbie

I have had an extraordinarily poor customer service experience.  I have been promised return phone calls that I have not received, been hung up on by the automated telephone system, been hung up on by live customer service representatives, been on hold for hours without anyone ever picking up, online chat personnel that suddenly stop responding to my inquiry or fail to even understand the simple problem that the automated system hangs up on me due to some programming flaw/error, and I still have not had my issue fully resolved.  This has been an terrible waste of my time and Verizon does not seem to care.   

Where do I file a complaint that goes above the head of even the unhelpful customer service supervisors?

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jonjones1
Legend

Try this first

https://www.verizon.com/about/our-company/leader/contact/916673

not knowing your state of residence you must google for the state’s utilities commission or department of financial security (in NY) or consumer protection department or even contact your states attorney general’s office.

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kh-gary
Moderator Emeritus

Hi MSMike,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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