Who to contact for Fios order problems?

Place an online order for Fios self installation. The order wasn't shipped after almost three weeks. Contacting online chat three times. Each time I was given different answers. Either the order is shipped or the order is not processed. The annoying part is that I spent almost >1 hour for each person and lost a lot of time instead of saving time. I start to think online chatting is not the right way as the reps may not have the proper authority to solve the problem. Can anyone suggest a good way to solve a similar problem.  

Re: Who to contact for Fios order problems?
Moderator Emeritus

Hi Nic2001,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.