Why aren't the faster Quantum speeds available to me?
sangs1
Specialist - Level 2

Currently have 50/20 through a triple play deal and wanted to at least check the upgrade options for the new speed tiers. However, nothing above 50/25 is offered when I go through the process on line.

Talked with two reps, and neither had a satisfying answer about why no faster speeds were available. I have a compatible ONT and compatible Actiontech router, so what gives? Anybody know?

20 Replies
smith6612
Community Leader
Community Leader

What's the model of your current ONT?

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sangs1
Specialist - Level 2

It's a Motorolla 1000JI. Already using Cat 6 cable, not coax. The Actiontech router is Rev. I.

jmw1950
Specialist - Level 2

Generally the unwillingness to sell higher speeds indicates a capacity issue somewhere. For example it could be your Fiber Service is BPON instead of GPON, or there may be capacity issues upstream from the Central Office. Believe me, if Verizon thought they could provide the higher speeds, they would be offering it.

sangs1
Specialist - Level 2

Well that's terribly disappointing.

Rep I just spoke with confirmed the highest available speeds for me are 50/25. He couldn't give me a reason why, nor would he confirm or deny that the speeds will evenutally be upgraded. Not to sound like a d-bag, but I live in an affluent suburb that's 12 miles from NYC. How in the hell the higher speeds aren't availble in my neighborhood boggles the mind. They're losing out on a lot of disposable income with that decision. Smiley Mad

Hubrisnxs
Legend

are you in a single family home or an apartment/condo/townhome area?

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sangs1
Specialist - Level 2
Single family home.
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tns
Master - Level 2

They don't like you Smiley Wink

Actually probably either an error or you are in an area that doesn't currently support the higher speeds.

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Hubrisnxs
Legend

it's the ont model that you have won't support the speed.    If verizon can send someone out, and hopefully gpon is in your neck of the woods, then you might be able to get the higher speeds, but that ONT that you have simply won't do it.

sangs1
Specialist - Level 2

On a different board, somebody said that GPON is not available in my neck of the woods, so I guess I'm hosed and changing the ONT wouldn't make a difference. (The rep on the phone had no idea what BPON and GPON is btw. Just knew I couldn't get higher than 50/25.)

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sangs1
Specialist - Level 2

This is really starting to annoy me. Nobody - and I mean, nobody - that I've spoken with on the phone can give me a straight answer. All I want to know is this:

1) Is GPON available in my area?

2) If it is, can I get my ONT swapped out for one that can give me the higher speeds?

I'm bascially trying to give Verizon more of my money. If I can't, that's fine, but can somebody that draws a paycheck from them please give me some answers? I'm not exaggerating when I say I've spoken to six phone reps over the past four days. I'm not sure any of them knew what an ONT, GPON or BPON is.

pappy97
Enthusiast - Level 2

I too want a straight answer as well.  I was told to call tech support, but got a lady who first said that 150/65 was only available in NY and then just said to wait a month or two and keep checking, and that equipment isn't an issue.  They "just launched this," but that everyone will be getting 150 tier available soon.  I'm pretty sure that isn't true.  I don't understand either why I cannot get a straight answer.  Just want someone to tell me how I, as a FIOS customer in Wylie, Texas, can get the 150 internet tier via residential and if the answer is that I am 100% SOL, then just tell me and confirm it.

smith6612
Community Leader
Community Leader

Here's your answer:

1: If you have the Motorola 1000JI ONT you're on BPON. You cannot use BPON ONTs on a GPON OLT and vice versa. Max you hould be able to get is 75Mbps/35Mbps unless Verizon can find a GPON-equipped splitter in your area

2: This sounds like an availability issue. With the release of the new speeds I have heard Verizon is working to upgrade links and gear due to the spike in demand for additional speed, so this may be a factor. I am placing bets though that their avaialability database is messed up for your location. People even with capacity issues have been able to get upgrade requests put in but placed in a queue until Verizon can finish working things out on their end.

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sangs1
Specialist - Level 2

Thanks Smith. Unfortunately, they won't offer me anything higher than 50/25 - even if I can theoretically receive 75/35. Guess I'll just wait a few months to check back. Seriously though, if I get one more mailing or see another commercial telling me to upgrade to the new Quantum speeds, I might go postal. 🙂

KramarK3
Enthusiast - Level 2

@sangs wrote:

This is really starting to annoy me. Nobody - and I mean, nobody - that I've spoken with on the phone can give me a straight answer. All I want to know is this:

1) Is GPON available in my area?

2) If it is, can I get my ONT swapped out for one that can give me the higher speeds?

I'm bascially trying to give Verizon more of my money. If I can't, that's fine, but can somebody that draws a paycheck from them please give me some answers? I'm not exaggerating when I say I've spoken to six phone reps over the past four days. I'm not sure any of them knew what an ONT, GPON or BPON is.


From my research and the problems I have had the past week I would be willing to bet you're in the same situation as me which is a Central Office that is hybrid GPON/BPON.  A technician was at my house today and told me the CO for where I live is hybrid GPON/BPON but that my specific geographical area within the CO is being serviced by BPON equipment.  (Which makes sense since my neighborhood has had FiOS since 2005). They are upgrading the CO to all GPON but the time frame for completion is unknown.  When GPON is available all I will need is a ONT swap. 

I don't mind having 75/35 since all of my devices are wireless except for one and I would probably never see anywhere close to 75/35 on a wireless device with the current standards in place anyway (not to mention just general signal degradation).  Also, most commercial web servers aren't pushing out anything higher than 100 anyway.  Now if you have multiple users/devices in your household you might use up the whole 150 or 300 bandwidth but I think for the average household 75/35 is enough for now.

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armond_in_nj1
Master - Level 1

@sangs wrote:

Currently have 50/20 through a triple play deal ... Already using Cat 6 cable, not coax ...

_________________________________________________________________________________

I'm no FiOS expert, but I'm puzzled about these two statements.  If you have a Triple Play, that means TV.  If you have TV the usual WAN connection is via coax under MOAC.  Typically the LAN runs over Cat 5 or 6 from one of the Actiontec LAN ports.  Are you saying your WAN connects to the web over Cat6?  If this is so you cannot in general be using the VOD, Guide, etc., in the usual way.  Whether such a wiring arrangement limits DL speeds may be a separate issue.

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sangs1
Specialist - Level 2

@armond_in_nj wrote:
I'm no FiOS expert, but I'm puzzled about these two statements.  If you have a Triple Play, that means TV.  If you have TV the usual WAN connection is via coax under MOAC.  Typically the LAN runs over Cat 5 or 6 from one of the Actiontec LAN ports.  Are you saying your WAN connects to the web over Cat6?  If this is so you cannot in general be using the VOD, Guide, etc., in the usual way.  Whether such a wiring arrangement limits DL speeds may be a separate issue.


Sure you can. I'll explain.

I had FiOS TV for a couple years, then dropped it to go back to Directv (mistake). Once I dumped the FiOS TV side, I disconnected my Actiontech, reconnected my Apple Extreme router, ran a Cat 6 cable from the ONT to the AE, made a phone call to FiOS and they provisioned me for Cat 6 connection.

When I decided to go back to FiOS for TV, the tech simply split off from one of the exisiting coax wires and ran it into the new Actiontech router for all the TV-side services and we just plugged the Cat 6 cable into the ethernet port of the Actiontech. So while I get all the guide, VOD, etc. through that connection, my internet is still powered by the Cat 6 connection. (And I use the AE as a bridge on the second floor to get stronger wireless throughout the house.)

armond_in_nj1
Master - Level 1

sangs wrote: ... 
I had FiOS TV ... then dropped it ... I disconnected my Actiontech, reconnected my Apple Extreme router, ran a Cat 6 cable from the ONT to the AE, made a phone call to FiOS and they provisioned me for Cat 6 connection ... When I decided to go back to FiOS for TV, the tech simply split off from one of the existing coax wires and ran it into the new Actiontech router for all the TV-side services and we just plugged the Cat 6 cable into the ethernet port of the Actiontech .... So while I get all the guide, VOD, etc. through that connection, my internet is still powered by the Cat 6 connection ....

Thanks for the explanation, since I'm learning as we go along.  Still, I am under the impression that somewhere along the way something has to give (i.e., Media Manager, Caller ID On Screen, Remote Access, etc.) if an ethernet connection is used to supply WAN instead of a coax MOCA connection.

I base this comment on the "DSL Tradeoffs" page that I used to choose my own connection ( http://www.dslreports.com/faq/16077 ).  In my own setup I decided to use an Asus RT-N16 behind the Actiontec because I wanted to maintain ALL the FiOS -supported services, but still get a  better wireless connection.  These days with the latest Actiontec I'm not sure it makes a whole lot of difference.  Interesting.

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KramarK3
Enthusiast - Level 2

I can only get 75/35 where I live in Montgomery County, Pennsylvania.  I had problems with my account so I am actually starting over, getting brand new service, and a technicians is coming out Thursday.  I have had FiOS at my house since 2005 but like I said my account was all messed up (partly due to being on the old FiOS system from back in 2005) so they are doing a fresh install.

My parent's can only get 75/35 where they live as well.  We have different Central Offices. They just had their service installed this week and the technician replaced the ONT.  Their house had the original big gray ONT and then that was changed a couple years ago when it died to a white box.  This week we migrated my old FiOS account at their house to their own account and the technician replaced the  existing white ONT with another white ONT  but I am not sure of the model number.  There's only Coax running to their router.

I am going to ask the technician about availability here for speeds higher than 75/35 although I don't really need the higher speed, LOL.

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prisaz
Legend

@KramarK wrote:

I can only get 75/35 where I live in Montgomery County, Pennsylvania.  I had problems with my account so I am actually starting over, getting brand new service, and a technicians is coming out Thursday.  I have had FiOS at my house since 2005 but like I said my account was all messed up (partly due to being on the old FiOS system from back in 2005) so they are doing a fresh install.

My parent's can only get 75/35 where they live as well.  We have different Central Offices. They just had their service installed this week and the technician replaced the ONT.  Their house had the original big gray ONT and then that was changed a couple years ago when it died to a white box.  This week we migrated my old FiOS account at their house to their own account and the technician replaced the  existing white ONT with another white ONT  but I am not sure of the model number.  There's only Coax running to their router.

I am going to ask the technician about availability here for speeds higher than 75/35 although I don't really need the higher speed, LOL.



I am in Montgomery County Maryland, Not Montgomery County Pennsylvania. Perhaps it is Just Montgomery County they don't like.Smiley Wink

Montgomery County Maryland has many households that make six figures or better. It is very surprising they will not upgrade us so we can spend more money at the 150/65 level.

I do have Quantum 75/35, and have been ok with it, since I upgraded from 35/35. Not many other providers will let you send files to them at high speeds. My Verizon cannot send to a Comcast user at above 7Mbps or perhaps a little higher. So perhaps it is Comcast, when their user can download at 20mbps. I have not figured that one out.

Other users have reported transfers to and from their offices at or above rated speeds. My office limited an upload to 20Mbps, and I am sure the NOC was watching when cable can best do 7mbps uploads. When the spike on my remote desktop hit 22Mbps, I am sure it was seen.Smiley LOL

It seems like no one is better than Quantum Fios. My 75/35 does 85/39, and I have heard that others have been getting higher speeds at 75/35. More like 116/? Perhaps they are on GPON networks, and not the older BPON. Or they are on GPON and not provisioned correctly and are getting a higher rates than what they pay for.

Regardless It is much higher than the 15/2 or 15/5 when I signed up in 2005. I don't think any provider can provide more bang for the buck when it comes to speed.

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lasagna
Community Leader
Community Leader

Have you tried "adding" TV service to your order before you look at what speed options are available?  I noticed when I was looking at the new speed tiers that if I dropped TV (or scaled it back substantially), some of the speed options were no longer available -- almost as if Vz was offering certain speeds ony as part of a bundle.  I can't prove that conclusively, but it might be worth trying as an exercise (without actually placing an order) to see if you suddently see other speeds as available.

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