Why does Verizon think...
Enthusiast - Level 3

Why does Verizon think it's acceptable to NOT repair a line that came down in the street for over 24 hours? All the Verizon customers on my street have no Internet, TV or PHONE service.   Came down around 1 this afternoon. Neighbor called Customer service.  They said they wouldn't be out for TWO days.  She protested, and they said tomorrow at 230. 

NO, Verizon!!!  My children have homework that has to be done, on their school issued devices, and turned in on those devices this evening.  They can't do that without Internet!!  Get out here and fix it, NOW!!

Re: Why does Verizon think...
Moderator Emeritus

Hi hbic3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.