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Hi, I'm a customer who recently switched back to Verizon internet + TV cable after using Optimum for 4 years. I stopped using the latter due to their bad customer service and Wifi. I got Fios 1 Gbps internet a week ago as I had the same plan before I switched to Optimum back in 2021. Ever since I did, it's been constantly disconnecting and the speeds aren't what I expect. In my basement, where my router is, it displays 500 Mbps download/upload. But, when I go upstairs to the 1st and 2nd floors, the speed can really fluctuate between 300-30 Mbps download/upload. I took some of the necessary steps to fix the issue such as rebooting the router and ensuring all the wired connections were tight.
Hello nyluvr1, thank you for contacting the forum, regarding your issue i would suggest you to call the FIOS tech support department and let them do some troubleshooting, then request a the WHOLE HOME WIFI KIT, that includes an extender with the plan you have at 1Gbps, the you can position your extender on the 1st/2nd floor
That’s an awesome idea to call tech-support and that would make total sense except for the fact that tech-support never picks up the phone and then when they do pick it up and all of a sudden your Wi-Fi starts working again. They think the whole issue is solved and tell you to go to the app to schedule a technician if it ever goes out again and then you spend three hours every day calling them because every time the Wi-Fi goes out your son and your daughter have a meltdown because they can’t play some video game and keep spending your money
This is my issue as well. You sit on phone with them, they tell you everything is all good on their end. I’m going to try and get a tech but I’m not optimistic. I literally just signed up for Fios and am thinking of just switching back to Xfinity. It may not have been as fast but it NEVER cut out like this. And I’ve only had it for a couple days.
Hi VJM104,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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