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Long story short. I could not figure out how to disable SIP on the Fios Gateway Router and some my Intercom Video Door station in use by my Control4 uses SIP. The router was causing conflicts and Control4 advised that SIP needs to be disabled on the router.
Disabling SIP is a very common answer to people using IP based video conferencing or VOIP phones.
That left me with 2 choices. Get the Fios Quantum Gateway to bridge and install my own router where SIP can be disabled, or get rid of Fios and use an ISP that does not require a combo "modem"/router.
I didn't want to give up on Fios so easily. My installation was new and I am happy with the uptime and performance. I spent 2 days trying to get my Fios Quantum Gateway to Bridge.
I am writing this up so that someone else doesn't have to live the pain I've lived. ๐
First up, after multple days of looking, their are limited instructions on getting the Fios Quantum Gateway router to bridge. The instructions you can find are for the Actiontec router. It's "almost" the same router but not 1:1. Most step by step guides say that the steps for the Actiontec will work for a FIos Quantum Gateway. That's not inaccurate, but isn't fully accurate either. Their are steps involved in the Acitontec instructions that do not apply to the Fios Quantum Gateway.
First - this link is the baseline instructions I found that mostly work:
http://www.dslreports.com/forum/r27666920-How-to-Make-Actiontec-MI424WR-Revision-I-Rev-I-a-Network
All credit to the authors that came before me. I didn't discover these steps. I hijacked them and tested them with some revisions for a Fios Quantum Gateway router. I take not credit or responsbility for any action you take based on my post.
It "works for me" and continues to work after 24 hours.
My please note that I am using Coax/MoCa from the ONT to the Router and that Ethernet was not an option.
I am going to repost the steps verbatim, but add some notes along the way where my experience was different in bold.
I highly recommend you read the entire thing one time before starting with the step-by-step. You can replace the word Actiontech with Quantum Gateway in the below.
Their are subtle differences in termonligy between the Acitontec and the Quantum. If you see a step in the guide and can not follow because your Quantum doesn't have the same display, you must find the nearest equivelement or ignore it entirelly.
First get your Router and Actiontec set up like so:
ONT -> Coax -> Actiontec Coax Port -> Actiontec LAN Port 1 -> My Selected Router WAN Port. Unplug the cable from the WAN Port, but keep it nearby.
I was actually in LAN Port 1 on the Quantum Gateway but I don't think it will actually matter.
Now we need to obtain the WAN MAC address of each Router device.
For the Actiontec go to: Top Menu โ Advanced โ MAC Cloning โ Set Mac of Device โ Broadband (Coax). Here you should see the MAC Address, write this down on a paper or something.
This is critical. You need to do this. Without the clone, I was unable to bridge. Note that I did not have to STAY cloned. I just had to clone until the lease expired even though I believe I had released the IP successfully.
For your own router: You need to look this up yourself. The ASUS RT-N56U (w/ custom firmware) has a spot that just displays my WAN MAC address for me.
I'm using an EdgeRouter from Unfi. Nobody can help you here except the forums for the router you are using because how you do this is different from router to router (generally speaking.)
Once you have both of these pieces of information, it is time to start.
1. Hardware Reset Actiontec Router
I wouldn't do this. I didn't. I would actually save a copy of the configuration you have on the router before going any further, in case you have to hardware reset and restore your router.
2. Log into Router using [ admin/password ].
3. Change admin login info and set a different password. There should be a link on the side.
4. Top Menu โ My Network โ Side Menu โ Network Connections โ Network (Home/Office) โ Settings โ IP Address โ Set
to 192.168.x.1 where x is not used on your LAN โ Apply
*NOTE*: Upon changing the default gateway IP of the Actiontec from 192.168.1.1 to 192.168.x.1, you will need to [ ipconfig /release ] and [ ipconfig /renew ] from Command Prompt, so your computer can quickly reconnect to the Actiontec.
I changed this to 192.168.0.5 because my DHCP starts at 50. The Fios default is 192.168.0.1 and not .1.1.
5. Log back in to Actiontec router with new IP and new password you previously set.
6. Top Menu โ Wireless Settings โ Side Menu โ Basic Security Settings โ Wireless Off โ Apply
7. Top Menu โ Firewall Settings โ Side Menu โ General โ Minimum โ Apply
8. Top Menu โ My Network โ Side Menu โ Network Connections โ Advanced
9. Top Menu โ My Network โ Side Menu โ Network Connections โ Broadband (Coax) โ Settings โ Release โ Apply
*NOTE*: If your IP address is not released properly you will need to wait 2 hours for your lease to expire or youโll need to call Verizon Tech and get them to restart your system.
10. Broadband (Coax) โ Settings โ IP Distribution โ Disable โ Apply
11. Broadband (Coax) โ Settings โ DNS Server โ No DNS Server โ Apply
12. Broadband (Coax) โ Settings โ IP Address โ No IP Address โ Apply
13. Top Menu โ My Network โ Side Menu โ Network Connections โ Network (Home/Office) โ Settings โ IP Distribution โ Disable โ Apply
14. Network (Home/Office) โ Settings โ DNS Server โ No DNS Server โ Apply
15. Network (Home/Office) โ Settings โ UNcheck Box to Left of Wireless โ Apply
*NOTE*: The old guide will tell you to uncheck the box to the left of โCoaxโ here. Unfortunately, in the Rev. I, Ethernet and Coax are stuck together as โEthernet/Coaxโ and you canโt split the two. If you uncheck the box to the left of โEthernet/Coaxโ, you will lose connection with the Actiontec Router and you will be forced to hard reset and start all over again.
16. Network (Home/Office) โ Settings โ Check Box to Left of Broadband (Coax) โ Apply
17. Network (Home/Office) โ Settings โ Check STP Box to Right of Broadband(Coax) โ Apply
The Quantum Gateway didn't have an STP box to uncheck. I ignored this step with no adverse effects.
18. Network (Home/Office) โ Settings โ Network โ Broadband Connection โ Apply
19. Top Menu โ Advanced โ MAC Cloning โ Set Mac of Device โ Broadband (Coax)
Using the information you gathered at the beginning:
a. Set the WAN MAC of your selected Router to the MAC address listed here.
b. Set the Address here to the WAN MAC of your selected router that will be connected to the Actiontec to avoid conflicts.
20. Plug the cable from Actiontec LAN Port 1 to your Routers WAN Port. Your router should be getting a WAN IP from Verizon. Test to make sure your WAN is established and that you can connect onto the internet, browse pages. Run a speed test to make sure everything is peachy.
*NOTE*: If your router did not get a WAN IP, you have a problem. I would recommend trying to re-trace your steps to see if you missed anything or just start all over and hard reset. ๐
21. If everything worked out fine, connect a cable from your Routerโs LAN Port 4 to the Actiontec LAN port 4.
Again, I was using Port 1. But it shouldn't matter. I haven't tried other ports.
22. Power cycle your STB if you wish. You should see your STB show up in your DHCP list and it should be getting VOD/Widgets.
This wasn't neccessary for me as I don't use Verizion TV service. Your millage may very.
-V
Solved! Go to Correct Answer
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Some people prefer to have their Internet come in via Etherent (especially if they don't have TV service and don't have coax run from their ONT to where their router is located).
Or I believe at higher speeds, you have to do Internet via Ethernet.
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I ordered upgrade to 150/150 with new 2 year agreement (so installation will be free) which will get WAN through Ethernet to router which I will downgrade back to current 75/75 next month with no penalty just for this reason (easier bridging). May be worth considering for others.
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@lybrand wrote:I ordered upgrade to 150/150 with new 2 year agreement (so installation will be free) which will get WAN through Ethernet to router which I will downgrade back to current 75/75 next month with no penalty just for this reason (easier bridging). May be worth considering for others.
Seems a lot of effort to get wan via ethernet. You just need to call fios tech support and they will change the ONT provisioning for you with you on the phone - takes about 15 minutes, no charge.
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Yes, if you already have WAN cable running to router from ONT which I don't
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I highly recommend lighting up on the Ethernet from the ONT if it's an option for you. When you do this, you don't need to use the Fios Quantum Gateway at all and can use any router you want.
I've had decreasing amount of success with the bridge from the original post. To recap:
I had the bridge working per the above thread(s).
I lost power at the ONT (GFCI tripped).
When it came back up, I couldn't get the bridge to fully work. It would appear that I was bridged, as my router would get a public IP, but I couldn't route.
I went so far as to retrace all my steps and reload the last known working bridge configuration. I even tried two different routers, the Edge Router I was using and a Netgear Nighthawk.
My Quantum Gateway is now sitting on a shelf and I'm not unhappy about it. Since I was able to I light up a CAT6 between my router and the ONT, and had Verizion flip it over to Ethernet, it works like a dream.
This is day 1.
-V
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@DavidV wrote:My Quantum Gateway is now sitting on a shelf and I'm not unhappy about it. Since I was able to I light up a CAT6 between my router and the ONT, and had Verizion flip it over to Ethernet, it works like a dream.
This is day 1.
-V
I'm a FIOS newbie. Interested in not having to use the Quantum Gateway. Can you please explain what "light up" means. Also "flip over". Thank you.
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It is almost mandatory to use Quantum Gateway if you have FIOS TV service (some have figured it out but usually have to have it in the mix somewhere).
Light up means to provide service.
FIOS can provide Internet service via two medium. Most common is coax especially for those with TV service.
But if you have just Internet (and even if you have TV as well, but it would require both Ethernet and coax from ONT) you can have Verizon flip service to be Ethernet.
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@CRobGauth wrote:It is almost mandatory to use Quantum Gateway if you have FIOS TV service (some have figured it out but usually have to have it in the mix somewhere).
Light up means to provide service.
FIOS can provide Internet service via two medium. Most common is coax especially for those with TV service.
But if you have just Internet (and even if you have TV as well, but it would require both Ethernet and coax from ONT) you can have Verizon flip service to be Ethernet.
The coax-or-ethernet cable decision is only for beyond the ONT, right? Before the ONT, it's all fiber optic? But being sensitive to the service provided means there's different stuff coming down the fiber optic depending upon the service chosen? What is different? Where can I go to lean more about what's going on? I don't have a firm enough understanding on how FIOS is implemented.
BTW, right now I'm just getting internet.
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Not a whole lot of info out there on exacly how FIOS works (try googling to see what you may find).
Verizon carries all 3 possible services (Internet, TV and Phone).
Device on your house (Optical Network Termination or ONT) takes the fiber and splits out the 3 services:
TV via COAX
Internet via Coax or Ethernet
Phone via RJ11 connector.
You run them in your house as needed.
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If the ONT can already supply all 3 services, what is the point of having Verizon "flip the service to be ethernet", which you mentioned in your previous post?
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Some people prefer to have their Internet come in via Etherent (especially if they don't have TV service and don't have coax run from their ONT to where their router is located).
Or I believe at higher speeds, you have to do Internet via Ethernet.
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Hi, I have an Airport Extreme system already set up with the Fios Actiontec MI424-WR router. Having agreed to a 2 year contract extension to FIOS triple play, they sent me a Quantum, but require that I pay $80 for help to bridge it to my Airport Extreme. Is there really a benefit to installing the Quantum, will there be an improvement? If yes, are the steps to bridge different since the Aiport is already set up? I am leaning toward paying the $80 to save the hassle unless there is an easy solution...
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If you bridged the airport to your current router, then it should be pretty much the same with the Quantum gateway.
At least it was for me when I upgraded.
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Do you want to use it in bridge mode because you can only run coax from ONT?
Do you have TV service with Verizon STB?
If so, you are usually better off using Verizon router.
BTW, Verizon does not use modems.
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Hello,
It's not great and not possible for everyone, but it's supported as a bridge with zero issues when it's ETHERNET to the ONT and not COAX.
I fought and fought and fought this thing and even had it working as a bridge with COAX.
My problems went away and I am now months of trouble free operation with ETHERNET and not COAX.
I also don't have the TV service and just FIOS Internet.
I don't use the Verizion/Actiontec at all. It's straight into my router of choice.
I know this doesn't exactly answer your question, but I am encouraging everyone to cave in and run Ethernet and save yourself hours of headaches.
-V
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I don't use the Verizion/Actiontec at all. It's straight into my router of choice.
I know this doesn't exactly answer your question, but I am encouraging everyone to cave in and run Ethernet and save yourself hours of headaches.
-V
I'm scheduled for a non-TV FIOS install. How do I arrange to have Ethernet run to where I want to keep the router? Please be specific -- I'll print out your reply and show it to the installer. Plus, call ahead to Customer Service if you recommend that.
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What speed are you buying?
If you are getting 100M or higher, they have to use ethernet.
If you already have coax run, they will probably try to reuse it for lower speeds.
Only way to ensure Ethernet for lower speeds is to doit yourself or have someone do it.
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@CRobGauth wrote:What speed are you buying?
If you are getting 100M or higher, they have to use ethernet.
If you already have coax run, they will probably try to reuse it for lower speeds.
Only way to ensure Ethernet for lower speeds is to doit yourself or have someone do it.
I'm getting 75 meg. There is no coax run -- fresh install. Is it more expensive or time consuming to run ethernet as opposed to coax? Since there is nothing there already, if I explain to the installer that I'd like to use my own router would he likely be agreeable to run ethernet to accommodate me?
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Seeing as how they have to run something new, it should be about the same.
Running cable, is running cable.
When tech arrives, explain to them you would prefer ethernet.
Especially if your order does not have a Verizon router.
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I have a new installation of FIOS with the 150/150 internet. I also have FIOS TV service. My network is a little complicated, and like many posting in this thread, I was concerned that I was going to have configuration problems. Basically, previously, I had Cox Cable internet service. I had their DOCSYS 3 Cable Modem connected directly to a router, which provide DHCP for my LAN, both wired and wireless. Like many here, some of my programs/equipment needs direct access to the net IP address for correct routing in and out, DDNS, etc. In my existing configuration, my router gets the external IP address directly from the cable modem. It's very simple, just set it to use DHCP, externally, plug and play. No problem.
Enter my new configuration, where I have FIOS cable and LAN coming out of the FIOS ONT. As it's set up when the tech leaves, the LAN cable (CAT6) runs from the ONT to the Quantum Router. The cable runs through a splitter directly to the TV(s) and Quantum Router. The Quantum router is needed to inject the Guide data, PPV, etc., into your cable TV system. The assumption is that you will access the internet through the Quantum router, either wireless or wired. If you do not have higher speed >100 MB internet, and have TV then you still have the CAT6 line the ONT to the router. If you do not have TV, you may have only cable to the Quantum router for <100 MB. For >100 MB internet only, you likely have only the CAT6 from the ONT to Quantum router.
Looking at this configuraton, and all of the many posts, and problems people were having, I was prepared for a major headache! If you want your system (personal router) to see the internet directly, there are pages and pages of complicated instructions as to how to configure your Quantum router as a "bridge," how to set up DMZs for your system, etc, etc. What a pain!
After much research, let's forget about all of that complexity. The solution, simple an sweet:
Number one point: If you have TV, for the purposes of supplying the guide, PPV, etc. your Quantum router only needs access to the internet. Forgetting for a moment about your router, internet woes, this is an important point. This internet access can be anything which allows routing to the internet. I tested this by plugging the WAN port of the Quantum router, with FIOS coaxial cable attached, into my local router, still actve on Cox Cable internet. The guide, everything worked fine. The Quantum WiFi even worked, via Cox internet. So, the bottom line, the Quantum router doesn't care whether it's connected to FIOS internet, or not. It can even be connected to the internet via a cellular hub and still provide full functionality.
Simple procedure, assuming TV and internet:
1. Unplug your ONT from power. I don't have telephone, so I don't have a battery back up. If you do, remove the battery to kill the power on the ONT. Also unplug power from your router and the Quantum router.
2. Unplug the WAN cable from the Quantum router and plug this into the WAN port on your router (ONT ethernet port to your router's WAN port.)
-- Your router should be set up to use DHCP externally and to act as a DHCP server internally, just as it would in a normal WAN/LAN configuration with NAT (where it assigns IPs on your LAN)
3. Plug the Quantum router into one of your router's LAN ports. Leave the TV cable attached just like the technician left it.
4. Allow time for the Verizon Central Office to forget about your ONT or call Verizon and ask them to reset it. I would give it about 2 hours if you are patient to wait. I went to the supermarket shopping.
After waiting or resettng via Verizon:
5. Switch on the ONT. I would give it about 5 minutes. Don't be impatient.
Then in order, switch on your router. Allow another about 5 minutes.
Then, switch on the Quantum Router.
The Quantum white light will blink fast, then slow, then become solid on the Quantum router. The solid light doesn't mean everything worked. It just means it has successfully connected to your LAN and has an IP assigned.
Everything should work normally!
As a note, if you have <100 MB internet, with the same setup, and cable only to your Quantum router, you may need to call Verizon tech support to reconfigure your ONT to activate the ethernet port. Once they do, you can eliminate the Quantum router, or plug it into your own LAN for use as a WiFi hub. If you want to try to pull your LAN directly off the Quantum router and into your router using a cable only configuration (you don't want to plug a LAN into the ONT,) and need to see the internet IP from your router then you have to deal with the complication discussed previously.
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Couple of comments:
1) You could have saved yourself the 2 hours by logging in to router and doing a release on the DHCP address prior to moving it to your new router.
2) If you still can, retry your previous test by powering off the STB and then seeing if if it will load. Guide data is stored locally on STB. Only needs to go to Internet to get more data or if STB is reset. Plus STB needs to be able to download software. And you don't mention if you have tried VOD or remote control/viewing of your DVR.
Too many people have struggled with trying to conenct up as you have stated. And it always comes down to having to do port forwarding.
