- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Long story short. I could not figure out how to disable SIP on the Fios Gateway Router and some my Intercom Video Door station in use by my Control4 uses SIP. The router was causing conflicts and Control4 advised that SIP needs to be disabled on the router.
Disabling SIP is a very common answer to people using IP based video conferencing or VOIP phones.
That left me with 2 choices. Get the Fios Quantum Gateway to bridge and install my own router where SIP can be disabled, or get rid of Fios and use an ISP that does not require a combo "modem"/router.
I didn't want to give up on Fios so easily. My installation was new and I am happy with the uptime and performance. I spent 2 days trying to get my Fios Quantum Gateway to Bridge.
I am writing this up so that someone else doesn't have to live the pain I've lived. ๐
First up, after multple days of looking, their are limited instructions on getting the Fios Quantum Gateway router to bridge. The instructions you can find are for the Actiontec router. It's "almost" the same router but not 1:1. Most step by step guides say that the steps for the Actiontec will work for a FIos Quantum Gateway. That's not inaccurate, but isn't fully accurate either. Their are steps involved in the Acitontec instructions that do not apply to the Fios Quantum Gateway.
First - this link is the baseline instructions I found that mostly work:
http://www.dslreports.com/forum/r27666920-How-to-Make-Actiontec-MI424WR-Revision-I-Rev-I-a-Network
All credit to the authors that came before me. I didn't discover these steps. I hijacked them and tested them with some revisions for a Fios Quantum Gateway router. I take not credit or responsbility for any action you take based on my post.
It "works for me" and continues to work after 24 hours.
My please note that I am using Coax/MoCa from the ONT to the Router and that Ethernet was not an option.
I am going to repost the steps verbatim, but add some notes along the way where my experience was different in bold.
I highly recommend you read the entire thing one time before starting with the step-by-step. You can replace the word Actiontech with Quantum Gateway in the below.
Their are subtle differences in termonligy between the Acitontec and the Quantum. If you see a step in the guide and can not follow because your Quantum doesn't have the same display, you must find the nearest equivelement or ignore it entirelly.
First get your Router and Actiontec set up like so:
ONT -> Coax -> Actiontec Coax Port -> Actiontec LAN Port 1 -> My Selected Router WAN Port. Unplug the cable from the WAN Port, but keep it nearby.
I was actually in LAN Port 1 on the Quantum Gateway but I don't think it will actually matter.
Now we need to obtain the WAN MAC address of each Router device.
For the Actiontec go to: Top Menu โ Advanced โ MAC Cloning โ Set Mac of Device โ Broadband (Coax). Here you should see the MAC Address, write this down on a paper or something.
This is critical. You need to do this. Without the clone, I was unable to bridge. Note that I did not have to STAY cloned. I just had to clone until the lease expired even though I believe I had released the IP successfully.
For your own router: You need to look this up yourself. The ASUS RT-N56U (w/ custom firmware) has a spot that just displays my WAN MAC address for me.
I'm using an EdgeRouter from Unfi. Nobody can help you here except the forums for the router you are using because how you do this is different from router to router (generally speaking.)
Once you have both of these pieces of information, it is time to start.
1. Hardware Reset Actiontec Router
I wouldn't do this. I didn't. I would actually save a copy of the configuration you have on the router before going any further, in case you have to hardware reset and restore your router.
2. Log into Router using [ admin/password ].
3. Change admin login info and set a different password. There should be a link on the side.
4. Top Menu โ My Network โ Side Menu โ Network Connections โ Network (Home/Office) โ Settings โ IP Address โ Set
to 192.168.x.1 where x is not used on your LAN โ Apply
*NOTE*: Upon changing the default gateway IP of the Actiontec from 192.168.1.1 to 192.168.x.1, you will need to [ ipconfig /release ] and [ ipconfig /renew ] from Command Prompt, so your computer can quickly reconnect to the Actiontec.
I changed this to 192.168.0.5 because my DHCP starts at 50. The Fios default is 192.168.0.1 and not .1.1.
5. Log back in to Actiontec router with new IP and new password you previously set.
6. Top Menu โ Wireless Settings โ Side Menu โ Basic Security Settings โ Wireless Off โ Apply
7. Top Menu โ Firewall Settings โ Side Menu โ General โ Minimum โ Apply
8. Top Menu โ My Network โ Side Menu โ Network Connections โ Advanced
9. Top Menu โ My Network โ Side Menu โ Network Connections โ Broadband (Coax) โ Settings โ Release โ Apply
*NOTE*: If your IP address is not released properly you will need to wait 2 hours for your lease to expire or youโll need to call Verizon Tech and get them to restart your system.
10. Broadband (Coax) โ Settings โ IP Distribution โ Disable โ Apply
11. Broadband (Coax) โ Settings โ DNS Server โ No DNS Server โ Apply
12. Broadband (Coax) โ Settings โ IP Address โ No IP Address โ Apply
13. Top Menu โ My Network โ Side Menu โ Network Connections โ Network (Home/Office) โ Settings โ IP Distribution โ Disable โ Apply
14. Network (Home/Office) โ Settings โ DNS Server โ No DNS Server โ Apply
15. Network (Home/Office) โ Settings โ UNcheck Box to Left of Wireless โ Apply
*NOTE*: The old guide will tell you to uncheck the box to the left of โCoaxโ here. Unfortunately, in the Rev. I, Ethernet and Coax are stuck together as โEthernet/Coaxโ and you canโt split the two. If you uncheck the box to the left of โEthernet/Coaxโ, you will lose connection with the Actiontec Router and you will be forced to hard reset and start all over again.
16. Network (Home/Office) โ Settings โ Check Box to Left of Broadband (Coax) โ Apply
17. Network (Home/Office) โ Settings โ Check STP Box to Right of Broadband(Coax) โ Apply
The Quantum Gateway didn't have an STP box to uncheck. I ignored this step with no adverse effects.
18. Network (Home/Office) โ Settings โ Network โ Broadband Connection โ Apply
19. Top Menu โ Advanced โ MAC Cloning โ Set Mac of Device โ Broadband (Coax)
Using the information you gathered at the beginning:
a. Set the WAN MAC of your selected Router to the MAC address listed here.
b. Set the Address here to the WAN MAC of your selected router that will be connected to the Actiontec to avoid conflicts.
20. Plug the cable from Actiontec LAN Port 1 to your Routers WAN Port. Your router should be getting a WAN IP from Verizon. Test to make sure your WAN is established and that you can connect onto the internet, browse pages. Run a speed test to make sure everything is peachy.
*NOTE*: If your router did not get a WAN IP, you have a problem. I would recommend trying to re-trace your steps to see if you missed anything or just start all over and hard reset. ๐
21. If everything worked out fine, connect a cable from your Routerโs LAN Port 4 to the Actiontec LAN port 4.
Again, I was using Port 1. But it shouldn't matter. I haven't tried other ports.
22. Power cycle your STB if you wish. You should see your STB show up in your DHCP list and it should be getting VOD/Widgets.
This wasn't neccessary for me as I don't use Verizion TV service. Your millage may very.
-V
Solved! Go to Correct Answer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Some people prefer to have their Internet come in via Etherent (especially if they don't have TV service and don't have coax run from their ONT to where their router is located).
Or I believe at higher speeds, you have to do Internet via Ethernet.
- « Previous
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I generally power cycle everything if I am moving devices from one network to another. Some systems are well behaved and resync, as they should. Others not so much so. If people are trying to get their personal/business ethernet router (in DHCP mode) to be first in line, usually migrating from a cable modem setup to FIOS, what I have suggested avoids any configuration changes. You only need to be sure your ONT has the ethernet port enabled. Then, power cycle and plug the Quantum router into your router.
It seems the ONT pairs the MAC address and IP address together. It often holds this data through a short reset/power cycle. So, if you change first in line devices you need to power cycle it off for a while or have Verizon reset it.
The above just reflects my opinion and what seems to be a pretty universal configuration. I suspect the biggest problem people have attempting this is locked/mismatched IPs/Subnets/MAC pairing issues where everything is connected properly, but doesn't appear to work. I can't tell you how many hours such invisible and apparent problems have caused me. Just today, I spent four hours trying to install a simple 8 port smart ethernet switch, which doggedly wouldn't release its configuration data.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2) If you still can, retry your previous test by powering off the STB and then seeing if if it will load. Guide data is stored locally on STB. Only needs to go to Internet to get more data or if STB is reset. Plus STB needs to be able to download software. And you don't mention if you have tried VOD or remote control/viewing of your DVR.
trouble-tech can you tell us if you reset the STB after you hooked everything up and the above tests worked?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The STB cycles and functions normally. On power disconnect, it boots and loads all guides as it should. It takes several minutes to complete booting and reloading everything.
On the remote function via Android, etc. I use my own WiFi connected to a different port on the router which is connected to the ONT. I can not access my STB via the Android App and control it if I am connected to my WiFi. But, I can if I connect to the Quantum router's WiFi and control everything just as it would work if connected by the technician. This is not convenient for me, as the Quantum router and ONT are too far away from my TVs for a reasonable connection.
As a note, the Quantum router is connected normally to the coaxial cable via the splitter going to the ONT and TV(s.) This is just as it was set up by the technician. The only difference is the Quantum router is connected to a port on my router (which is connected t the ONT) not to the ethernet port on the ONT directly. As a further note, the STB/Quantum router pair will also work normally if the Quantum router is connected to the internet via Cox Communications internet serv ice. I tested this. It simply needs internet access via the Quantum router's WAN port.
Everything works completely normally. I haven't encountered any issues.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So that means you can't use one of the biggest features of Quantum is the ability to stream DVR content outside of your house.
May not be an issue if you don't intend to use it, but could be a big deal to others.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't use the DVR function. But, I don't think my configuration would preclude the use of the out of house function. As I mentioned, I can connect via WiFt to the Quantum router, just not in my living room, and perform all STB functions normally. If I need to access/connect to the Quantum router from outside of the house via the internet it shouldn't be a problem. Verizon will route any traffic coming to the Qauntum router to my IP address, as visible from my router. I would just need to know the port(s) they attempt to open. Depending on the router you are using the setup would vary. So, describing the process for my router wouldn't be helpful for most. But, it would be rather easy to route this internet traffic/port to the Quantum router's corresponding port.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a few questions:
- for #3, where do you connect? i.e. from my router's LAN port to WAN port of fios router or LAN port of fios router?
- By default if both are on same subnet, do I need to change anything? I would want to keep my router on 192.168.1.1 (default) and would not mind changing Fios router's subnet. Any confirmed instructions?
Thanks for your detailed response. Awesome work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've been trying to successfully bridge my FiOS-G1100 router with my pfSense router. I'm still having issues and a bit unclear about the proceedure in accomplishing this. The two steps I'm particualrly still having an issue with are:
18. Network (Home/Office) โ Settings โ Network โ Broadband Connection โ Apply
19. Top Menu โ Advanced โ MAC Cloning โ Set Mac of Device โ Broadband (Coax)
For step 18. the box is grayed out and does not allow me to change it from Network (Home/Office) to Broadband connection.
This may have something to do with the options I have checked to Bridge. Below is what I currently have set as I am only using my G1100 at the moment. If someone could confirm definitively wheat needs to be checked when I attempt to bridge I would greatly appreciate it.
In regards to step 19. I would like to confirm the following:
FiOS-G1100 WAN MAC: Assigned the pfSense WAN MAC
pfSense Router: Assigned the WAN MAC of the FiOS-G1100
For whatever reason I cannot get a Verizon IP on my pfSense WAN port. Any help again would be greatly appreciated. Thank you in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Forget step 21. Just run ethernet to your STB to get VOD.
Actiontec MI424WR/Ubiquity ERL
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was able to get this working with all the settings documented, except for mac cloning. I had to leave the FiOS network offline overnight to timeout the DHCP reservation / mac entry on Verizon side, then remove all mac cloning on my firewall (pfsense cloning quantum gw mac) and quantum gw (cloning pfsense interface mac). I tried mac cloning multiple times after having properly released IP from quantum gw prior to any config change, but was never able to reacquire an IP on pfsense behind quantum gw with any combination of cloning settings.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I tried this and it works (sort of). My router (Ubuiquiti USG) is able to get the public IP address and internet works. The problem is as soon as I plug in the cable from the router lan port to the Quantum Gateway lan port, internet stops working and the set top boxes still have no guide access.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Were you able to get this this to work? I have the similar setup, UniFi USG with Quantum Gateway. Here is how my equipment is setup:
ONT cat 6 to USG WAN port
USG ethernet port to NetGear switch
NetGear switch to Quantum Gateway's WAN port.
My STB was able to receive the channel guide but I can't the VOD to work yet. I just set this up last night, I'll be working on this again later tonight afterwork.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you ever get VOD to play because I am stuck at this as well and can not get to play back on my STBs..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was able to get VOD to work without MAC Cloning. Here is what I did from a stock setup with Ethernet (CAT 5e) from the ONT providing 150 Mbps speed to the Quantum Gateway, and COAX connected to the Quantum Gateway for the STBs.
I used the quantum gateway's web interface to release the WAN DHCP lease and immediately disconnected the ethernet cable. I then connected the ethernet to a port on my home firewall that is configured to recieve a public IP via DHCP. I waited a few minutes and then checked to see if the ONT gave me an IP. It did. You should be able to replicate this with any Wireless AP.
I then connected a switch to the LAN port of my firewall, enabled the firewall's internal (LAN) DHCP server, and connected the Quantum Gateway's WAN port to the switch.
After this, I connected my laptop to one of the Quantum Gateway's LAN ports and was able to browse to the internet. I then navigated to the Administrative Web Interface, and confirmed that it could still communicte with the STBs. FInally, I disabled the Quantum Gateway's wireless. VOD plays on the STB's fine.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Worked like a charm, thanks so much for posting this!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks everyone..I fillowed the guides here and have the g1100 bridged. Remote dvr was a nice surprise to see working. WHen I logged back into the q1100 I can see most of my netgears lan devices. Are they supposed to show up there?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

- « Previous
- Next »