can not access account information to add/change services - see bill, etc

for account
{edited for privacy}
we are unable to view, change, or access Billing nor can we view our existing services, or change them.

I continue to get the following:

"We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience."

It has been well over 2 months since this has been an issue, and it continues to be.

We have been having outage after outage (interruption where DSL kicks out - red light and comes back) 
so I wanted to see what was available before I gave Time Warner consideration ...seeing as we've been with you for well over 10 years as our ISP.


{edited for privacy}

Re: can not access account information to add/change services - see bill, etc
Moderator Emeritus

Hi calee-erie-pa,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.