cannot access to pan.baidu.com
david_jungle
Newbie

Hello, I cannot access to pan.baidu.com since last week. I can access by using my AT&T phone data. So I think the issue should be in the Fios Internet. Anyone can help on it? Thanks.

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11 Replies
smith6612
Community Leader
Community Leader

Can confirm this is happening on FiOS connections. Looks like the yearly issue with routing to/from China Unicom. Verizon receives BGP announcements for that site from China Unicom (AS4837) who relays the announcement from Baidu's network (AS38365).

No idea why stuff like this keeps happening on Verizon's network. Would be nice to see a resolution to the problem.

davy4087
Newbie

Home laptop using verizon cannot reach pan.baidu.com, and my cell phone using T-mobile cannot access either.

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Ray_Rui
Newbie

the website https://pan.baidu.com/ can not open

I do traceroute for pan.baidu.com and get the result like 

traceroute to pan.baidu.com (182.61.200.16), 30 hops max, 60 byte packets
1 * * *
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Is Fios blocking this website?

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gs0b
Community Leader
Community Leader

Welcome to the forums.  You're talking mostly to other customers here.

As a user, all I and others can do is confirm the issue exists.  If you want to ask Verizon to look into it, you'll need to contact their support team.  I suggest you use their on-line chat or tweet @VerizonSupport to reach their Social Media support team.

If you learn something from Verizon, please update this or the other thread.

Cang_Household
Community Leader
Community Leader

If you change your DNS server and clear DNS cache, does the issue resolve?

xmseraph
Newbie

please take a look at this issue, important stuff are backing up on that cloud disk.

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gs0b
Community Leader
Community Leader

Folks, you're talking mostly to other customers here.  This forum is NOT VERIZON SUPPORT.

Please contact Verizon through there support channels.  For best results, I suggest using chat or tweeting @VerizonSupport.

KingSana
Newbie

I could not load into that website either,however I could use it on phone internet. Please Help. 

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gs0b
Community Leader
Community Leader

I can't reach it from eastern PA, either.

An online ping test tool(*) does reach it from some locations, but not all.  This may not be a Verizon specific problem.  To ask Verizon for help, you'll need to reach out to them as we're mostly other users here. I suggest chat or tweet @VerizonSupport.

(*) https://www.site24x7.com/ping-test.html

dexman
Community Leader
Community Leader

I am in the Boston area and also could not ping the website. 🤔

Cang_Household
Community Leader
Community Leader

I could not ping pan.baidu.com either. I am in NYCMA. Other CLs can chime in from other regions, such as MA and PA.