changing wifi password BUT will not work because....
frannyz1
Enthusiast - Level 3

I cannot change the password on my router (actiontec) because it says the connection to the site is not private. I will add the user name and password, hit enter, and it will go to a "bad request" or nothing at all. I cannot override. I cannot do it on a private (incognito window), I clear my cache, I disabled my anti-virus. I was on verizon chat last night for 2 hours and even he couldn't figure it out.  The verizon chat man said he will ask his associates and keep my window open for 24 hours but really Am I stuck with this long password?

0 Likes
Reply
1 Solution
frannyz1
Enthusiast - Level 3

I replied last night but apparently again I did something wrong cause it didn’t post😐 but anyway good news I got in! Apparently I must have created a password last year when I got this router (I do not remember this) signed in with admin and that password ( and believe me it was a total guess) automatically I went on another page to Google this further came back to original page and it was open! I stared at it for awhile wondering what did I type in? lol.  It’s all good! I wanted to Thank everyone for trying to figure this out more helpful than Verizon chat!

View solution in original post

26 Replies
dexman
Community Leader
Community Leader

Looks like my pictures didn't post....yet again. 🙄

0 Likes
Reply
gs0b
Community Leader
Community Leader

@dexman wrote:

Looks like my pictures didn't post....yet again. 🙄


Pictures are manually reviewed by the moderators.  Hopefully they will show up soon.

dexman
Community Leader
Community Leader

Lawrence PM'ed me to advise that one picture was rejected. I might attempt to blur the questionable data and resubmit.

On the other hand, now that the OP has resolved the problem, it might not be necessary. 🤔

dexman
Community Leader
Community Leader

My church still has an Actiontec GT784WNV modem & Verizon DSL service (to discount what we pay for our POTS lines). If this is what you have, I can attempt to log into the unit with one of our computers and see what happens. I haven't tried to change the password though.

It has been a while since I last logged into the modem. My notes indicate that I didn't see much in the way of adjustable settings.

If I can't find the default U&P, I'll have to scan the Internet to get them again.

frannyz1
Enthusiast - Level 3

I replied last night but apparently again I did something wrong cause it didn’t post😐 but anyway good news I got in! Apparently I must have created a password last year when I got this router (I do not remember this) signed in with admin and that password ( and believe me it was a total guess) automatically I went on another page to Google this further came back to original page and it was open! I stared at it for awhile wondering what did I type in? lol.  It’s all good! I wanted to Thank everyone for trying to figure this out more helpful than Verizon chat!

gs0b
Community Leader
Community Leader

It's odd that a factory reset didn't reset the password.  That's one of the main reasons to do a factory reset.

Glad you got it resolved!  Happy the folk here were able to give you ideas.