I replied last night but apparently again I did something wrong cause it didn’t post😐 but anyway good news I got in! Apparently I must have created a password last year when I got this router (I do not remember this) signed in with admin and that password ( and believe me it was a total guess) automatically I went on another page to Google this further came back to original page and it was open! I stared at it for awhile wondering what did I type in? lol. It’s all good! I wanted to Thank everyone for trying to figure this out more helpful than Verizon chat!
Lawrence PM'ed me to advise that one picture was rejected. I might attempt to blur the questionable data and resubmit.
On the other hand, now that the OP has resolved the problem, it might not be necessary. 🤔
It's odd that a factory reset didn't reset the password. That's one of the main reasons to do a factory reset.
Glad you got it resolved! Happy the folk here were able to give you ideas.