dsl modem/router losing connections daily


So I have the Actiontec GT784WNV model dsl modem/router provided by Verizon. Firmware Version: GT784WN-VZ-1.1.18

I've had it for ~3 or 4 years.

Within the past few weeks I've been having problems with the Wifi randomly stop communicating with connected devices and other times it loses it's connection to the dsl. Both could be fixed on the spot by having the router reboot. But it's become a daily problem. It seems to go out in the early morning hours too.

Some friends have told me that the device is likely just going bad.

I'd like some advice and suggestions here. Maybe there's something I'm missing here and I'd like to check everything before I invest in a new device. The dsl connection has been going great up to this point of losing connection.

I am not seeing any lose of speed currently.

Re: dsl modem/router losing connections daily
Community Leader
Community Leader

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon


    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com ( 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net ( 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET ( 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET ( 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net ( 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net ( 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

In order to help you, I would need to see the same kind of information that Smith6612 requested from another user. Here are his questions requested from another user. Here are his questions/directions.


Log into the modem using one of following usernames and passwords, if you have not changed it:







Once in the modem, click on Status. Then, click on DSL Status or WAN Status.

A page should appear with information such as Attenuation, SN Margin, and your speed. Please post the contents of this page, removing information such as your IP address, MAC Address, or your PPPoE username.