jan 02 2020.
up graded my service from 100/100 to 400/400 speed from verizon server to my router is unchanged. 100/100. numerous calls for support only result in a transfer to sales. where the push is on to sell services. finally transferred to back to support which was an indef hold loop with recorded sales pitches. verizon has been hollowed out from the inside. support is only what you see from the website and a sales pitch to boot. buyer beware.
I plan to make complaints to the FCC and the FTC, regarding unfair sales practices and undelivered services, possible selling service/capabilities which do not actually exist in my area.
I think that the state should also be made aware, consumer affairs.
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