hop in connection to game server from Tampa area in FL
drjones86
Enthusiast - Level 1

See my trace below from PingPlotter. It shows a bad connection at hop 6 to teliasonera. I talked to a few friends that have helped me along this far, but they don't know how to resolve a bad hop. This has been happening for almost a week now to a server in Chicago. Destination ip is 50.31.112.213. Anyone have any clues on how to begin to fix the hop so that I can maintain a better ping on this game server? Thanks in advance for your help.

Target Name: chi.lowpinggameservers.com
         IP: 50.31.112.213
  Date/Time: 8/1/2015 5:47:59 PM to 8/1/2015 5:52:58 PM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1   120  57  47.5   1   7   1  Wireless_Broadband_Router.home [192.168.1.1]
 2   120  57  47.5   4  76  12  L100.TAMPFL-VFTTP-40.verizon-gni.net [96.252.135.1]
 3   120  58  48.3   8  38  16  G0-5-3-5.TAMPFL-LCR-22.verizon-gni.net [130.81.60.146]
 4   119 119 100.0   0   0   0   [-]
 5   120  57  47.5  14  33  19  0.ae12.GW1.MIA19.ALTER.NET [140.222.225.79]
 6   120  57  47.5 146 165 155  teliasonera-gw.customer.alter.net [152.179.236.22]
 7   120  57  47.5 155 188 165  atl-bb1-link.telia.net [62.115.141.157]
 8   120  57  47.5 173 197 183  chi-b21-link.telia.net [62.115.143.60]
 9   120  58  48.3 180 207 192  giglinx-ic-310968-chi-b21.c.telia.net [62.115.51.194]
10   120  56  46.7 180 364 197  te8-7.dist02.chi18.steadfast.net [208.100.32.59]
11   120  57  47.5 180 227 193  chi.lowpinggameservers.com [50.31.112.213]

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31 Replies
drjones86
Enthusiast - Level 1
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seitzbg
Enthusiast - Level 3

Can you download this tool:

http://winmtr.net/

And let that run for awhile, and take a screenshot of it so it shows up nicely and easy to read?

 Example:

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drjones86
Enthusiast - Level 1

Sure I downloaded it and I will run it for a bit. It seems to be very similar information to what I posted that it's gathering.

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drjones86
Enthusiast - Level 1

image

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Dantev
Newbie

I live in the tampa bay area, and Im getting the same exact problem with other gaming servers. If you find out how to fix it please update me, I went from getiing 40ms to a Newyork server to over 120

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drjones86
Enthusiast - Level 1

Will do if I hear anything. I've heard from a fellow gamer that possibly going through a VPN will help. I haven't signed up for one yet, but i'm seriously considering it. Some of them you pay monthly or yearly which makes it substantially cheaper. I've tried VPN before for international purposes, but never for something like this. I'm not sure if it will work or not. If I try it, I will let you know how it goes.

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click4dylan
Contributor - Level 1

same problem here:

Tracing route to 167.114.42.236 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
  2     5 ms     4 ms     3 ms  L100.TAMPFL-VFTTP-144.verizon-gni.net [96.254.179.1]
  3     5 ms     7 ms     9 ms  G0-9-3-7.TAMPFL-LCR-21.verizon-gni.net [130.81.138.162]
  4     *        *        *     Request timed out.
  5    14 ms    16 ms    14 ms  0.ae11.GW1.MIA19.ALTER.NET [140.222.225.77]
  6   187 ms   189 ms   189 ms  teliasonera-gw.customer.alter.net [152.179.236.22]
  7   201 ms   203 ms   208 ms  ash-bb3-link.telia.net [62.115.141.74]
  8   212 ms   214 ms   211 ms  nyk-bb1-link.telia.net [213.155.134.148]
  9   216 ms   213 ms   211 ms  nyk-b2-link.telia.net [213.155.130.28]
 10   249 ms   245 ms   245 ms  nwk-1-6k.nj.us [178.32.135.212]
 11   262 ms   253 ms   251 ms  bhs-g1-a9.qc.ca [198.27.73.205]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18

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Inigo31
Newbie

There is nothing to fix. That particular router(or hop) is just not returning the ping reply. It is a security feature that is sometimes utilized.

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smith6612
Community Leader
Community Leader

@Inigo31 wrote:
There is nothing to fix. That particular router(or hop) is just not returning the ping reply. It is a security feature that is sometimes utilized.

There is something that has to be fixed - that is the interconnection between Verizon and Telia. It's nothing users/customers can really fix though. There is no reason, even with ICMP de-prioritization, that a route should be showing >100ms pings within the United States throughout a trace.

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click4dylan
Contributor - Level 1

this is terrible. i can't even stay in the game server long enough to even do anything. it's dropping connection constantly and my ping spikes between 50-1000 and higher, and dropping packets nonstop.

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drjones86
Enthusiast - Level 1

Are you aware of how to fix it? I'm about to write TeliaSonera an email to complain, but another person that i play with is having the same issues on the same router. He said that if it was more than 3 hops away, Verizon basically said it's not their problem.

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Dantev
Newbie

Yeah this is getting stupid. Ive had the same problem for the past few weeks and verizon says they cant do anything, even though people with different providers arent having this problem.

Tracing route to hcteams.com [72.20.56.226]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
  2     6 ms     5 ms     4 ms  L100.TAMPFL-VFTTP-146.verizon-gni.net [173.65.12
.1]
  3    12 ms    11 ms    10 ms  G0-9-3-3.TAMPFL-LCR-22.verizon-gni.net [130.81.1
40.84]
  4     *        *        *     Request timed out.
  5    16 ms    15 ms    15 ms  0.ae10.GW1.MIA19.ALTER.NET [140.222.231.83]
  6   261 ms   258 ms   260 ms  teliasonera-gw.customer.alter.net [152.179.236.2
2]
  7   290 ms   297 ms   300 ms  ash-bb3-link.telia.net [62.115.141.74]
  8   300 ms   297 ms   301 ms  nyk-bb1-link.telia.net [62.115.138.24]
  9   298 ms   299 ms   298 ms  nyk-b5-link.telia.net [213.155.130.247]
 10   295 ms   294 ms   294 ms  pni-as1299-nyc1.staminus.net [69.197.1.78]
 11     *        *        *     Request timed out.
 12   319 ms   314 ms   315 ms  . [72.20.56.226]

Trace complete.

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click4dylan
Contributor - Level 1

https://www.youtube.com/watch?v=c24ex7KYcPA

Here's a video of what this terrible hop is doing to online gaming

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hjanderson2011

After 2 calls this week, and a tech over the web who actually RESET my machine because I wouldn't budge (you know....SIR, there IS a problem here! "no there isn't, maybe it's your computer, the game, blah blah blah..") they just sent me a new router. Yea, because I'm sure THAT is the problem.

So when I get the new router tomorrow, verizon's MAGIC FIX, I expect my problems to stop.

...and when they don't, I'll be on the phone again, trying to chew my way up the chain to talk to the person who will hear what I have to say as I cancel my service.

DO YOU HEAR US, VERIZON?

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tns2
Community Leader
Community Leader

No Verizon doesn't hear you as this is peer to peer.

There doesn't appear to be anything wrong in the Tampa area, however it looks like there is something wrong with teliasonera-gw.customer.alter.net  which is a Verizon server.  The big increase in response time occurs between it and another alter.net server and then remains bad to the end of the trace.

hjanderson2011

So if this is "peer to peer," yet one of the "peers" they are sending our data through is a Verizon server...and that hop is the cause of the problem.....what is the endgame here? Does VZ just throw up their hands and say "not our problem!" ?

Is the problem likely to get fixed? Because if it isn't, I can't afford to pay for internet I can't use. Netflix cutting in and out, and pings circa 1993 with a double phone modem.

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tns2
Community Leader
Community Leader

The forums are peer to peer.  Only a few Verizon admins are regulars here. And they have very limited capabilities to help you other to occassionally escalte a already open problem.  Even then this is not likely to be of those types.  All the verizon admins have a verizon tag attached.  the CL attached to mine and a few others is not because we work for Verizon.  Myself I'm a retired systems programmer from another industry entirely.

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click4dylan
Contributor - Level 1

Routing is still terrible, 350-450ms. It seems to be getting worse to different destinations every day

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click4dylan
Contributor - Level 1

Tracing route to WIN-TGPS0LQCFCC [94.23.145.197]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     6 ms     4 ms     4 ms  L100.TAMPFL-VFTTP-144.verizon-gni.net [96.254.17
9.1]
  3     7 ms    12 ms    12 ms  G0-9-3-7.TAMPFL-LCR-22.verizon-gni.net [130.81.1
40.80]
  4     *        *        *     Request timed out.
  5    13 ms    14 ms    14 ms  0.ae12.GW1.MIA19.ALTER.NET [140.222.225.79]
  6   310 ms   307 ms   312 ms  teliasonera-gw.customer.alter.net [152.179.236.2
2]
  7   338 ms   339 ms   337 ms  ash-bb3-link.telia.net [62.115.141.117]
  8     *      339 ms   339 ms  nyk-bb1-link.telia.net [62.115.136.202]
  9   342 ms   342 ms     *     nyk-b2-link.telia.net [62.115.112.107]
 10   338 ms   342 ms   344 ms  nwk-1-a9.nj.us [178.32.135.212]
 11   413 ms   409 ms   414 ms  ldn-1-a9.uk.eu [178.32.135.79]
 12   414 ms   414 ms   412 ms  rbx-g1-a9.fr.eu [91.121.128.86]
 13   412 ms   417 ms   412 ms  rbx1-3a-a9.fr.eu [37.187.231.100]
 14   415 ms   414 ms   414 ms  WIN-TGPS0LQCFCC [94.23.145.197]
 15   413 ms   416 ms   414 ms  WIN-TGPS0LQCFCC [94.23.145.197]

Trace complete.

this is unacceptable

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click4dylan
Contributor - Level 1

Problem is fixed! (At least on my end). Contacted support and they escalated the issue and I'm back down to normal pings. It's not as good as it used to be (135-140ms to this one particular server, up from 105-110ms), but infinitely better than 350-450ms. I suppose the 25-30ms increase is due to an extra hop going from Tampa to Miami, then to atlanta, instead of from Tampa, to Atlanta