how do i get a dig team out
frustratedpotentialcustomer

Hello, we recently moved into a new house.  We call toward the end of July to setup internet and the rep said it was not problem as we were in the footprint on July 1 a technician came to our house and said the only way he could give us service was to run a wire through 3 neighbors front yards, across a public hiking trial, and then through 50 yards of woods.  I thought he was joking, as I pointed out not only the safety hazard this would cause across a public hiking trail but also maybe illegal.  He said I need to get a dig team out to go under the road, the box is right across the street.  He left and then verizon just cancelled my service request.  I called again to setup service August 3rd and was assured that a dig team would be out prior to our appoint on August 10th.  No one has been out as of today (August 8th)  so I called and sure enough they cancelled the dig team.   I don't understand what's going on.  Verizon believes my house is ready for service but the technicians they send out  cannot setup service without a dig or engineering team running the cable.  I have probably spent 8 hours on the phone with Verizon the last two weeks and still cannot get the right people out.  Has anyone else had these problems?  Have you tried another provider? How about Xfinity?  My zip is 20906. Thanks 

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frustratedpotentialcustomer

Update: Verizon dig team out today August 10th but they didn’t bury the wire. When the tech showed up he said he needed to run the wire through a churches property about 100 yards. I asked what happened when they mowed the lawn he said if they cut the wires up ( which they will using industrial lawn mowers) they’ll come back with new wires. I refused this option so he screamed at me and left. Wouldn’t give his name or work if number, refused to enter any notes so the dispatch team can try to correct the problem, and said he was canceling the order so there’s no record of him coming out to our house. I called Verizon and they said the dig team marked the job as complete. At this point no solutions and no service, just disappoint and frustration. 

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kh_jenn
Moderator
Moderator

Hi frustratedpotentialcustomer,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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