new Fios internet customer
dkortjohn
Enthusiast - Level 1

Hey all,

Anyone experience issues with recent promo re $25 Fios internet with 5G mobile plan.? Getting a runaround. Customer service is refusing to acknowledge the discount.  Also, insult to injury, recent install  the tech laid the line on top of lawn and said contractor would bury within a few days. Now learning the soonest contractor will be out is May. We have a loose line on top our lawn. Kids ands dogs getting tangled. No help from customer service. Now wondering if switching from Xfinity to Verizon was a mistake??

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LawrenceC
Moderator Emeritus

Hi dkortjohn,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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