I have been a loyal Verizon Triple Play customer for over 9 years.
There are online offers that have MUCH better services for a LOT lower cost. When I contact Verizon FIOS, I am told that these offers are for new customers, and I, with over 9 years as a customer, can't get the advertised service.
I asked to speak with the Retention Department. The rep told me there isn't a Retention Department, and I'm not eligible for the advertised services.
I asked about my switching to Comcast, then coming back to Verizon FIOS as a new customer. How long do I need to be with Comcast? The rep said there isn't any fixed time that I need to be with Comcast.
Really? Do you want me to leave you and go to Comcast? What if I like Comcast? You have lost a customer. How you have to offer a special deal to a new customer just to maintain the same number of customers. Why not give me the new customer deal, to keep me? That's a lower cost than providing new equipment and installation to a new customer.
It's less expensive to retain me. But, no, you want me to go to Comcast. Are you crazy? Isn't it better to retain current customers than to try to find new customers? Wow!
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@Bassman3 wrote:New FIOS customer here. Starting to regret leaving Comcast.
You get a 30 day total customer satisfaction guarantee so you can always switch back if need be. In fact never sign contracts for these services. Pay month to month. Then just dump them and return to other services. This way you have leverage on consumer pricing.
Comcast is offering gigabyte service in LIMITED AREAS.
and its not asymmetrical. (Same speeds up and down)
i had a Spectrum salesmen stop by our home when i had them prewire our residence incase verizon played the old raise the rate on our gigabyte. We don’t use tv or phone.
i pointed it out about the speeds and he did say i was correct.
so if you do leave make sure it is gigabyte service.
Did you switch carriers?
I dropped Verizon Wireless for the same reason.
If there were other high speed options besides Comcast, I'd already be gone...
As of today 7/23/2019. The same customer value or lack of exist. New customers 300.00 vida tripple play 74.00. I, interned 79.00.
Why would a long time customer stay with a company that shoes no customer appreciation.
Because all of the cable providers do it. They know that once they have a customer, a lot of them won't bother to move when their contract is up.
The issue is that there should be a limited look back period (say four or five years). After that period, Verizon should "reset" your designation to be eligible for the new customer rates (but not the gift cards).
Doing this Verizon would recover the initial discount in years, 3, 4 (perhaps even 5) - this is called "getting well" after subsidizing the customer acquisition costs.
It also rewards the loyalty shown by the customer towards Verizon.
This policy would reduce customer "churn."
A look back period is not required. Even with the gimmicks and rebates and lower costs associated with getting new customers, verizon and others are not losing money.
in fact they are making money hand over fist. The churn rates are factored in on the promotions. Much like cable the customers will keep paying and paying until a price point. Years ago i told TWC that if my free speed upgrade was not done as promised i would get fios. The tv portion was at $169 with internet at $40 i said enough and left.
people are afraid of change. My wife and I had fios installed but also had new cable lines installed just in case i want to switch. Verizon gave me a good rate on gigabyte service. No contract, with $60 discount that never gets removed (if they remove it i remove them) there was two discounts of $25 off each month for two years. After two years my $112 a month increased. I knew it would so no harm done. I don’t like the $2.49 NYS Municipal Construction Surcharge on the bill because its a bogus money grabbing ploy. But again i could get cable internet and save money but if verizon plays games with me they lose a customer.
considering verizon pays me dividends each quarter the price is nill.
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