online chat "help" or lack thereof

I have just wasted over 1 1/2 hours with Avtar through Verizon online chat and nothing was resolved.  I contacted Verizon due to slow internet speed.  Before I called, I did everything one is to normally due: power down the modem, restart my computer, disconnect the phone line, run a speed test, etc.  The tech guys makes us go through all of the steps again!  Then, I find out that I am one of three customers that he is juggling, trying to "help".  Nothing resolved, still have slow speed.  Totally frustrated.  Why can't I get Fios?  Or, perhaps, I should switch to Comcast?  Any thoughts?

Status changed to: Resolved
Contributor - Level 3

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.