significantly slower internet speeds

[laurenrx]

My internet speeds have been significantly slow for about two months now.  I called verizon tech support and was on with the tech for about an hour.  I had to sit on the line with him while he wasted time downloading a speed test (this took over 15 minutes because my internet is significantly slower than it should be!).  I haven't changed the way I browse online,  and there is a definite change in speed time to load things like email / facebook / a video on youtube etc.  We have noticed the speed change on multiple devices so it isn't just my computer and it is better and worse depending on time of day.  This problem coincided with the birth of my son so I really don't have the time to waste another hour on the phone with your tech support to not resolve my problem.  At the hour mark I got frustrated with the lack of movement and told him I had to go,  we did a factory reset on your end and I restarted the router on mine.  This did not solve the problem.  What is the best way to get resolution that doesn't waste an hour of time I don't have?  I'm not going to be paying more for the "faster" internet you've been advertising;  I have been your customer since I purchased my home 4 years ago and will go back to comcast if I have to (but I really don't want to).  It is really annoying that my options are to post on a community message board, write a tweet or call.  A private email to a customer service rep seems like it would have been easiest as calling did not work.  Thanks for your time.

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Good morning laurenrx,

We have not heard back form you regarding your case and our team is closing it due to no response. Please let us know if you are continuing to have an issue with your service. Have a great weekend!

Thank you,

Rachel_VZ