how excited i was when i moved to an area that offered fiber optic internet, i jumped right in and left comcast in the dust. So you can imagine how dissapointed i am to find out that my favorite sites like twitch and youtube are having soooo much trouble. you see, fios actually takes you back in time to 2006 where pages take 30+ seconds to load, and streaming video stops to buffer constantly. i guess its back to comcast.....and i was considering switching other services to verizon like my phone, ill consider coming back when twitch works. oh by the way, when i set up my internet i was asked alot of questions about comcasts customer service, clearly verizon wants to beat them on that front, well, i cant even find a phone # to talk to a human on your site, so let down again
Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
1-800-VERIZON or https://www.verizon.com/contactus/ has all of the contact information you're looking for.
But besides that, are you using a Wi-Fi or Wired connection to the router? This is the important step, because no ISP, not even Comcast, guarantees the reliability of Wi-Fi.
Start a new topic or ask questions in the open forum.
