I had an appointment with Verizon scheduled for a technician to come out between 10:00 AM and 12:00 PM to set up my router and Wi-Fi. Simple, right? Well, it turned into a frustrating and unprofessional nightmare that I feel compelled to share.
At 9:00 AM, the technician called to say he was on his way. Great, I thought – this is going smoothly. But when 10:00 AM hit, I hadn't seen anyone, so I decided to check in. The technician casually informed me that he had been sent to another job. No apology, no communication in advance – just a shrug over the phone. He then told me he'd "probably" be at my place in an hour or an hour and a half. At this point, my scheduled window was already being disregarded.
An hour later, still nothing. I called again for an update and was told he might be there around noon. Noon came and went, and when I called yet again, he pushed the ETA even further, saying he'd arrive a little after 12:00. What was supposed to be a straightforward installation was now bleeding into the rest of my day, which I had planned around this *10:00 to 12:00 appointment*. Not only was the technician dismissive and uncommunicative, but his tone was apathetic, as if he didn’t even care. It was like pulling teeth just to get updates, and when I did, they were vague and unhelpful.
Ultimately, I had to cancel the appointment because I couldn't keep waiting indefinitely for someone who couldn't manage their time or respect mine. When I canceled, Verizon’s response? A robotic "We’ve received your cancellation" – no effort to make things right, no alternative time offered. I’m left wondering if Verizon’s customer service is run by amateurs. How is this acceptable for a company of this size and reputation?
Verizon, get your act together. This level of service is embarrassing, and it’s driving customers like me away.
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