unstable FIOS internet connection
AllTheGoodIDsWereTaken

Hi - we keep losing our FIOS internet connection, but it always returns after a few seconds.

In an earlier thread, someone suggested that frequent WAN DHCP renewals could be indicative of a fiber issue.

I have captured a snippet of the log (without my IP address) - does anyone know enough to know if that is what this looks like? This was a period where the connection was definitely very unstable.  Unfortunately, I never looked at this log before we had a problem, so not sure what "normal" looks like.

2024 Mar 1 22:24:31  dhcpc.sh  info  [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 22:17:01 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 22:09:31 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 22:02:00 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 21:54:30 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 21:46:59 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 21:39:30 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 21:32:00 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 21:24:29 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
2024 Mar 1 21:17:00 dhcpc.sh info [WAN.6][WDHCP] renew IP: xxx.xxx.xxx.xxx
 
Any other thoughts? Any suggestions if I call Verizon?
 
Thanks,
 
Richard T
 
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Re: unstable FIOS internet connection
kh-taylarie
Khoros Partner
Khoros Partner

Hi AllTheGoodIDsWereTaken,

Your issue has been escalated to a Verizon agent. Please check
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your Inbox by clicking on the envelope icon next to your avatar at the top right corner of
this page. Response times may vary. Please continue to check your Inbox for a reply
from a Verizon agent. Please direct all correspondence concerning your issue to the
agents who will be assisting you privately.

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