I’m having issues trying to verify my veteran status using id.me for the Fios discount. Years ago we were Verizon mobile customers and I was able to verify with no problems. I cannot seem to get id.me to verify Fios. It tries and fails on Verizon but I’m guessing because I don’t have a phone plan. I cannot find a tab to verify just Fios. When I signed up for new service the rep who helped me said it would be easy to add this discount later. I’ve already wasted too much time. I’d really like some help on how to resolve if someone else had this problem.
Hi Amy4139,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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