We've always had the Auto-Tune to HD channels function enable on 3 TV's. For example, if you want the HD channel 505, you just have to push "5" and if a corresponding HD channel exists, in this case "505" it will auto tune to the HD channel. The other morning, we noticed Verizon had changed their "Welcome" screen from the Verizon logo to a full screen teaser for movies and videos which cycles through various options available. The other thing we noticed coincident with that was the Auto-Tune to HD channels no longer worked on any of the TV's. I checked the settings and it was still enabled. I disabled and re-enabled the settings, rebooted each STB, and rebooted the router all to no avail. Has anyone else run across this change since the Welcome screen changed? I'm wondering if it's a systemic problem. Thanks........... Dave..........
Solved! Go to Correct Answer
I got the Auto Tune feature to start working again by doing the following for the media client (STB):
Settings --> System --> Favorite Channels --> Flip by Favorites and then select "All Channels" (ie, instead of Favorites 1 or Favorites 2)
Note: Verizon support was useless for this problem. They ended up sending me a new STB which worked for a while (ie, until I went thru and manually selected the rest of my desired settings). Must be a recently introduced firmware bug (I'm seeing the same problem - and workaround fix - on multiple STBs).
Release: APR-6.5
Build Number, etc.: 24.18, 24.18, 24.12
I haven't received that update on my box so I can't test it out. I would imagine it is just a bug with the new update
That's what I'm thinking, but tech support doesn't seem to yet recognize it.
What model stbs do you have?
What software version?
All channels?
What model stbs do you have? Main is VMS 1100 Others are IPC1100P2
What software version? Not sure about software version. This what I was able to find in Settings: Release: APR-6.5
Build & Ul Version 24.18
All channels? Yes. The failure to Auto Tune to HD channels happens on all channels
that have both an analog and HD version.
Thanks for your interest and hopefully, help.
Dave
Today (03/28/2019), I spent over an hour on the phone with a FiOS agent! I have the same issue with the main DVR + 3 STB's, all the newer FiOS ONE upgrade boxes. He had me running between devices including the router, bottom line... a Verizon tech is making a home visit this Sunday. Glad to see someone else. I am going to print your post and tape it to my forehead when the tech arrives! I am so {word filter avoidance} at the attitude and disrespect they showed to me like I was some bottom feeding pond scum with no technical IQ.
pvrcmember
Glen Allen, VA
Please let us know the outcome!
Unfortunately the tech support folks are hampered by a language barrier, and restricted to a “scripted” set of responses. The system really doesn’t improve the experience of either Verizon or the customer. Sad state of affairs. Please do let us know if there is a fix coming our way.
Dave
I am having the same issue. I was hoping to find a fix. Uggggggggh!
Also having the same issue. Help!!
Any luck fixing this? I’m also having the same issue!!
I got the Auto Tune feature to start working again by doing the following for the media client (STB):
Settings --> System --> Favorite Channels --> Flip by Favorites and then select "All Channels" (ie, instead of Favorites 1 or Favorites 2)
Note: Verizon support was useless for this problem. They ended up sending me a new STB which worked for a while (ie, until I went thru and manually selected the rest of my desired settings). Must be a recently introduced firmware bug (I'm seeing the same problem - and workaround fix - on multiple STBs).
Release: APR-6.5
Build Number, etc.: 24.18, 24.18, 24.12
Dave,
Thanks so much for sharing your solution. I tried it on all 3 of my TV's and it works perfectly! Bravo!!!
Glad I could help you and others. Hopefully Verizon will fix this bug soon.
Dave
Dave, Worked for me also, kudos!
Yes, this corrected the Auto Tune to HD problem, but compomises elsewhere. Now when I singularly flip thru channels, I must go thru every channel offered in my TV package before I get to my Favorite channel I want to see.
Overall, it's still broke.
Yep, it's a workaround - not a fix (unfortunately). At least you know it is not a problem with one of you boxes (I had one STB that had the Auto Tune problem and three that didn't so thought it was a box problem and so did Verizon - but obviously it was due to the one box having a different Flip setting).
I decided to call FIOS support to "add my voice" because the problem is easy to explain, easy to reproduce. And the workaround does work, but the drawback is when you set favorites to "All Channels", then you get all channels when using the up-down channel buttons. Yuck!
Anyhow, I got lucky to have gotten a decent representative who didn't attempt to say it is all my fault, he listened, then reached out to a back office group, and came back to tell me that they are aware of the problem and there is a patch to fix it in an upcoming release. He couldn't tell me how long it will take for that patch to make it out to the live world, but at least we know this problem will get fixed eventually.
Yes, this works...BUT, now you the favorites settings are useless
😠😡🤬🤯
I just found this after spending hours trying to fix it. Man, shame on verizon for still not haveing this fixed yet!
Just adding my voice to those requesting a fix for this problem which still exists as of 5/14/19 on my VMS1100.
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