No picture for any TV program.
Black screen.
Audio works.
Guide works.
Info works.
TV works.
WHAT DID NOT HELP
Changed channels. Nothing.
Reset router. Nothing.
WHAT DID HELP
Shut off all power.
When power came back up, the STB reset and downloaded FIOS settings, information. Took several minutes but fixed problem.
~ Didn't find answer for this in forum so posting here for others.
Sometimes things need to be rebooted. If it keeps happening more frequently you might need to get the STB replaced.
I often have the same "black (blank) screen" issue. Instead of having to always physically reset the STB, I found an easier solution: I watch a specific video (on YouTube) for a few seconds which magically makes the black-screen problem disappear and I can return to normal viewing. This problem usually happens once or twice a day but fortunately I have a relatively easy, quick fix for this extremely weird, annoying problem. Hopefully Verizon will someday resolve this issue.
Start a new topic or ask questions in the open forum.
